Ocean Import Agent

Expeditors
Hidalgo, TX Full Time
POSTED ON 11/12/2024 CLOSED ON 11/23/2024

What are the responsibilities and job description for the Ocean Import Agent position at Expeditors?

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250 locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Scope of Position - Ensure timely and accurate movement of freight and information and administrative tasks, while providing an exceptional customer service within the Ocean Import Department.

KEY DELIVERABLES

Major Duties and Responsibilities:

  • Ensure smooth and timely freight process flow meeting customer expectations.
  • Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
  • Track and Trace Ocean Import Files daily.
  • Use Department Dashboards on daily basis.
  • Ensure documents are timely sent to customer or broker for customs purposes.
  • Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
  • Interact with our customers in arranging their international shipments, meeting customer service standards.
  • Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
  • Meet compliance at all times, regulations internal and external in accordance with government regulations. No fines, penalties, or late filing.
  • Understand department process flow and looking for best practices to improve operational efficiency and productivity.
  • Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
  • Meet KPI standards in accordance with the Company’s procedures.
  • Timely responses to emails (within 1 hour) and voicemails (within 30 mins) (internal and external).
  • Escalation of problems to Management and Supervisor when necessary.
  • Follow Accounting Do’s and Don’ts

Personal Development:

  • Attend training classes when required.
  • Complete mandatory training when required.
  • Meet company standards of 52 hours training per year, including as needed management/leadership training

Culture:

  • Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

Qualifications, Experience and Education Requirements:

  • Minimum of 2 years in Ocean and Air Import experience.
  • Must provide exceptional customer service internally and externally at all times.
  • Must have complete understanding of ocean import documentation process.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Proficient level of Microsoft Office (Word, Excel etc.)
  • Must complete Dangerous Goods Certification within the first 6 months.
  • Must be able proficient in English, both written and verbal.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Import/Export Coordinator
Envision Cold (Laredo, TX) -
Laredo, TX
Cook - Condado Ocean Club
The Condado Collection -
San Juan, TX
Intermediate Air and Ocean (Overnight Shift)
Buckland -
Laredo, TX

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Ocean Import Agent?

Sign up to receive alerts about other jobs on the Ocean Import Agent career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$43,689 - $53,357
Income Estimation: 
$46,881 - $61,218
Income Estimation: 
$69,051 - $86,326
Income Estimation: 
$89,465 - $107,594
Income Estimation: 
$46,881 - $61,218
Income Estimation: 
$52,937 - $65,265
Income Estimation: 
$59,894 - $73,004
Income Estimation: 
$69,051 - $86,326
Income Estimation: 
$43,689 - $53,357
Income Estimation: 
$46,881 - $61,218

Sign up to receive alerts about other jobs with skills like those required for the Ocean Import Agent.

Click the checkbox next to the jobs that you are interested in.

  • Account Reconciliation Skill

    • Income Estimation: $53,984 - $74,220
    • Income Estimation: $54,122 - $68,551
  • Accounts Payable Skill

    • Income Estimation: $54,122 - $68,551
    • Income Estimation: $54,606 - $74,105
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Expeditors

Expeditors
Hired Organization Address Chesapeake, VA Intern
Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Foun...
Expeditors
Hired Organization Address Doral, FL Full Time
Company Description Become a member of a global community! The international logistics industry is an integral piece of ...
Expeditors
Hired Organization Address San Diego, CA Full Time
Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Foun...
Expeditors
Hired Organization Address Hawthorne, CA Full Time
Company Description "We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Foun...

Not the job you're looking for? Here are some other Ocean Import Agent jobs in the Hidalgo, TX area that may be a better fit.

Import agent

Expeditors, Laredo, TX

Import/Export Coordinator

Nextaff, Laredo, TX