What are the responsibilities and job description for the Warehouse lead position at Expeditors?
Job Description
Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within TRANSCON department.
This position is the Late Shift (M-F from 4 P.M. - 1 A.M.)
People :
Identify with manager / supervisor, develop, and mentor your No. 2.
Support the supervisor where needed :
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
- Temp staff management to ensure productivity is at or above standard. Monitor hours.
- Be a guide for the team - mentor agents
- Ensure team meets company standards of 52 hours training per year per employee.
- Follow-up new hires training as per the company requirement standards.
- Daily dock meetings with team. What went right yesterday, what is on plate for today and what tomorrow looks like.
- Ensure and enforce Expeditors warehouse safety measures
Operations :
- Ensure smooth and timely freight process flow.
- Ensure accurate and timely data entry into our operating system.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed as per the DLSOP.
- Work with the team on meeting KPI standards, as per the company’s procedures.
Customer
Support the manager where needed :
- Assist the manager and supervisor in responding timely to requests for information
- Participate in the transition of new business / updates to existing business.
- Make sure department deadlines are being met and maintained.
Compliance :
- Promote compliance by diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
Culture :
Proactively promote the company’s 10 cultural attributes : Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Systems :
- Be open to implementing new system changes and enhancements into your branch.
- Be involved and suggest system / process improvements.
- Set the tone within your department / branch.
- Data entry into our proprietary operating system.
- Monitor shipment reports to ensure total customer satisfaction.
- Active role in Branch Process Management program.
Knowledge :
- Forklift certified
- Background in Expeditors company policies and procedures
- A good understanding of Expeditors’ products, services and systems
- Basic local regulatory knowledge for compliance
Skills :
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate, and provide clear and concise direction to obtain positive results.
- Solid Microsoft Office skills (Excel, Word etc.)
- Excellent oral and written communication skills.
- Excellent organizational skills, time management skills
- A proven history of providing exceptional customer service at all levels.
Behaviors :
- Problem solving ability
- Emotional resilience
- Self-reflecting and open to feedback
- Initiative and ability to work in autonomy
- Role model of integrity and pride for all employees
- Proven leadership attitude and background
- Reliable and accurate
- Being supportive of change
- Being an advocate of Expeditors culture at all times
Qualifications
Education and Experience :
Additional Information
Expeditors offers excellent benefits :
- Paid Vacation, Holiday, Sick Time
- Health Plan : Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Last updated : 2024-07-13
