Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. For five years in a row, we have been named in the Top 100 “World’s Most Innovative Companies” by Forbes Magazine. Fueled by best-in-class data and innovative technology we help businesses and consumers make smarter decisions and create a better tomorrow.
The Knowledge Base Administrator (KBA) works as part of the MCE University Learning and Development team that support Experian Contact Center. The KBA takes the lead in on-going creation and day-to-day management of content on MCE University Knowledge Base portal. Hands on experience with content management, knowledgebase tools and portal search tools. Experienced technical writer with experience writing, editing and proofing of processes. The KBA will work with Subject Matter Experts to consolidate existing training materials, merged and align our knowledge so that it is quick and easy to find and assess what actions to take. The is a full-time position. The successful candidate will be able to manage the development cycle for projects including needs analysis, design, development, implementation and evaluation.
Responsibilities include the following:
All your information will be kept confidential according to EEO guidelines.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!
If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.
Experian Careers - Creating a better tomorrow together
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