Knowledge Base Administrator (Open to Remote)

Experian
Remote in McKinney, TX Full Time
POSTED ON 7/20/2022 CLOSED ON 10/3/2022

Job Posting for Knowledge Base Administrator (Open to Remote) at Experian

Company Description


Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. For five years in a row, we have been named in the Top 100 “World’s Most Innovative Companies” by Forbes Magazine. Fueled by best-in-class data and innovative technology we help businesses and consumers make smarter decisions and create a better tomorrow.


Job Description


The Knowledge Base Administrator (KBA) works as part of the MCE University Learning and Development team that support Experian Contact Center. The KBA takes the lead in on-going creation and day-to-day management of content on MCE University Knowledge Base portal. Hands on experience with content management, knowledgebase tools and portal search tools. Experienced technical writer with experience writing, editing and proofing of processes. The KBA will work with Subject Matter Experts to consolidate existing training materials, merged and align our knowledge so that it is quick and easy to find and assess what actions to take. The is a full-time position. The successful candidate will be able to manage the development cycle for projects including needs analysis, design, development, implementation and evaluation.


Responsibilities include the following:

  • 50% - The Knowledge Base Administrator will work with the extended Learning and development team and project leads to assist in the on-going creation and day-to-day management of content on Knowledge Base portal. Hands on experience with content management, knowledgebase tools and portal search tools. Experienced technical writer with experience writing, editing and proofing of processes.
  • 40% - Responsible for the development of Knowledgebase content, including documentation of process and procedures for ongoing day to day management and evolution of the Knowledgebase.
  • 10% - Responsible for reporting and measurement of knowledgebase content effectiveness through identification and management of Key Performance Indicators Formulating and developing training programs for all programs and levels.

Qualifications

  • Bachelor’s Degree or relevant work experience internal to Experian.
  • Knowledge and skill with multimedia development software (e.g., Adobe tools, Articulate) or other simulation software
  • Excellent writing and editing skills
  • Ability to communicate both verbally and in written form clearly and accurately
  • Experience using LMS system proficiency
  • Analytical skills and attention to detail
  • Knowledge in adult learning techniques and other training best practices
  • Excellent interpersonal and communication skills
  • Proficient in MS Word, Excel and PowerPoint as well as other computer-based programs
  • Ability to work efficiently in a high demand, team oriented, and fast paced environment

Additional Information


All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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