What are the responsibilities and job description for the CX Operations Project Manager position at Experis?
Project Manager - Business Operations
ROLE RESPONSIBILITIES
- Prepare agenda and materials for workshops and training sessions
- Synthesize data into a presentable format such as for creating decks, templates, collaborative whiteboards
- Ability to take tangible ideas and translate them into requirements
- Manage the team's project intake queue and take ownership in the development of proposals; collaborate with colleagues to obtain required information and synthesize into a narrative;
- Develop, propose, and manage business processes for intake
- Portfolio management including spend governance for team and monthly forecast true-up with DSA finance lead.
- Basic project management skillset (status, capturing meeting takeaways, etc)
- Engage with colleagues to critically understand, reframe, and scope project proposals to ensure alignment with project goals and proposed activities.
- Help continuously develop and enhance our team's reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to organizational accomplishments
- Represent team in Continuous Improvement efforts
- Interact with colleagues with a high degree of polish, professionalism, and reliability to ensure needs are met, changes are incorporated, and deliverables exceed expectations.
QUALIFICATIONS
- 6 years of relevant experience
- Superior communication, critical thinking, and presentation skills
- Proven ability to effectively get buy-in at all levels and across cross-functional teams
- Demonstrated effective organization, time management and can handle ambiguity
- Demonstrated ability to work independently and deliver results under aggressive schedules
- Ability to function in a dynamic work environment and balance multiple project initiatives
- Ability to anticipate future project needs and plan accordingly
- Bachelor's degree in Design, Communications, IT or Business Management
- Proven experience in the Pharmaceutical or Healthcare Industry
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