Regional IT Support Specialist II

Job Title -Regional IT Support Specialist

Our client is looking for hardworking, motivated talent to join their team in Austin or Dallas, Texas. Don't wait apply today!

What's in it for you?

• $24-$28/HR


• Onsite will local field travel


• Permanent


• Full time

Job Description

Regional IT Support Specialist II
Reports To: Solutions Helpdesk Manager

Responsibilities

• Implement hardware and support software applications on network peripherals, Microsoft servers, and PC/Mac


• Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security


• Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages


• MS Windows OS / Mac OS printing experience and general support


• Print driver setup / best practices


• Documentation of work performed in tickets and configuration creation in our PSA and other documentation systems


• Timely communication with coworkers on MS Teams and Outlook Job Related Dimensions Position Description
  -Strong understanding of Servers, PC/Mac/ Firewalls, Switches, and Routers function on a network


• Track record of integrity and trustworthiness with confidential/sensitive information.


• Very strong attention to detail and problem-solving skills are essential.


• Takes ownership of job responsibilities with personal pride and accountability.


• Ability to work independently with little supervision required.


• Ability to remain calm while working under pressure in a busy environment.


• Ability to work within the timeframe of standard policies and procedures and not miss deadlines/due dates.


• Excellent ability to multi-task, prioritize and problem-solve in a busy, fast-paced environment.


• Proficiency in MS Word, Excel, Outlook, and PowerPoint.


• Excellent written and verbal communication skills.


• Strong professionalism, organizational, and planning skills.


• Regular and reliable attendance.
  
  Qualifications


• High School Diploma or GED.


• Associates Degree / Bachelors Degree.


• 2-4 Years in the IT field or work-related experience.


• A valid driver's license and good driving record is a must.


• Excellent customer service skills.


• Strong analytical and trouble-shooting skills.


• Must be a self-starter.


• Must be capable of working independently.


• Ability to handle high stressful situations and thrive under pressure.


• Ability to take constructive feedback from Management, or Peers.


• Willingness to learn new processes/practices, apply them and train others.
  
  Physical Demands & Work Environment


• Ability to sit at a desk for prolonged periods of time


• Ability to talk on the phone and work with various computer tools and applications


• Ability to type and compose written communication in various forms Why should you choose?
  
  
  
  
  
  • Medical, Dental, Vision, 401k
  
  
  
  Are you Interested?
  
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