Sr Business Analyst

6 MONTH CONTRACT - HYBRID

To be successful, the BA needs to understand online and over-the-counter payment processing (credit point-of sale processing) at an enterprise level and have a high-level understanding of system integrations. The project is already underway, the activities supported will be requirements verification, documentation, refinement, and gathering new requirements for future project phases.

Experience in the public sector, at the municipal/county level is helpful but not required.

Reporting to a Technical Resource Manager and working with direction from Project Managers, the BA will be analyzing current business processes to identify, document, and propose recommendations to resolve process and system integration anomalies. The BA will work closely with the TS Systems Analyst, the Department of Finance (DoF), and the vendor to ensure current and future business processes are known, documented, and ready to support well-orchestrated development, QA and go-live activities. The BA must also be comfortable and experienced working with multiple levels in our organization (from senior management to end-users) to support project objectives.

Engagement Start Date & Duration, Weekly Hours, Work Location

The desired start date is ASAP and the engagement will be 40 hours per week. The duration of the engagement is expected to be a minimum of 6 months.

Expected Responsibilities:

* The BA will be a key liaison between DoF, the TS project teams, other city agencies, and vendors.

* Partner with DoF and TS, to work with city agencies and our vendors, to understand known and needed (as is/to be) processes, system and integration requirements

* Facilitate the core team's understanding and requirements for systems, integrations, and functionality

* Create and track PBIs and Bugs in Azure Dev Ops (ADO)

* Coordinate Agency User Acceptance Testing

* Create functional process analysis documentation which identifies and recommends resolution of any process/system/integration-related gaps.

* Lead Data mapping and as needed, data migration requirements efforts to migrate data from old to the new systems

o Identify integrations/handoffs and verify accuracy for what happens today (as-is)

o Identify/map new integrations/handoffs, documenting how integrations will work after go-live (to-be)

o Identify and ensure process/integration deltas are resolved

* Make suggestions for any as-is or to-be processes which are lacking and/or present a risk and help mitigate them, before they become an issue

* Support the Project Manager with receiving signoff on project requirements documents

* Work with the QA team to support system end-to-end testing

* Provide go-live support and immediate post-production support activities as needed

* Follow TS best practices, including: documentation, project, and change management processes

Qualifications:

Minimum three years of current, professional experience analyzing and improving applications which should include at least two years of experience performing lead-level work for multi-sized projects, including:

* Managing process analysis and improvement activities which impact multiple teams/departments

* Identifying, recommending, and delivering recommendations which improve enterprise-wide systems

* Performing technical process evaluation, analysis, along with recommending fixes

* Creating process and system diagrams for current and future system and process documentation

* Delivering documentation converted for training or making course materials for end users

* Creating process handoff and system integration diagrams for all related systems

* Excellent team collaboration, delivering results with peers, customers, and vendors

* Help technical and non-technical team members understand how/why process handoffs impact requirements, systems, and integrations between systems

* Helpful but not required:

o Knowledge of general, accounts receivable/accounting processes

o Experience with Municipal government IT systems

o Experience with ECS or Invoicing solutions

o Experience with Citybase is a definite bonus