What are the responsibilities and job description for the Support Engineer position at Experis?
Job Description
IT Support Engineer
Our client in Grapevine, TX is looking for hardworking, motivated talent to join their team. If you have a strong background as a Support Engineer and are looking for an exciting new career opprtunity then this is the job for you. Don't wait apply today!
Job Description:
- Manage incoming external and internal stakeholder requests via JIRA Service Desk
- Use your research and communication skills to provide clear and accurate resolution paths on incoming tickets in accordance with SLA's.
- Make an impact, build relationships, and provide meaningful solutions to stakeholders
- Understand the limitations of our tech stack and business model and provide technical advice wherever necessary
Education & Experience:
4 years of experience in an Application Support role
3 years of experience working with SQL
3 years of Azure (other cloud platform experience is a plus)
3 year of experience working with JIRA Service Desk or similar
Bachelor's Degree in Computer Science or related field
Strong communication skills
Preferred Skills:
Proficiency in Azure environment
Ability to prioritize, solve practical problems, and deal with situations where only limited standardization exists
Results driven - ability to work in an unstructured environment while meeting critical deadlines
Problem solving and organization - ability to define problems, collect data, establish facts and find appropriate solutions
Excellent communicator that can quantify and codify complex business dynamics
Excellent emotional skills that generate a peaceful work environment
Proficiency in PowerShell and Azure CLI a plus
Salary : $75,000 - $85,000
