Tech Support Analyst

Tech Support Analyst
Location: (on-site) Burbank, CA
Type/ Duration: 3 Month Contract, Contract to Hire-W2
Full Time or Part Time: Full Time
Industry: Entertainment
Pay Range: $34-36/hour

SUMMARY

Our client in Burbank, California is looking for hardworking, motivated talent to join their team.
The Tech Support Analyst is responsible for the overall technology needs of staff with roles essential to production operations. The Production Support Analyst provides priority response and resolution for all reported technology issues. Don't wait apply today!

RESPONSIBILITIES

• Rapid response and ownership of issues and requests reported by customers via telephone, email, or support ticket


• Triage and troubleshoot desktop, mobile and network connectivity issues


• Document and report on all work performed on behalf of customers


• Acquire, stage, and deploy computers, printers, software, and peripherals (both new and refresh)


• Maintain accurate inventory and support records


• Work with service providers to expedite and resolve issues impacting productivity


• Produce verbal and written status reports with emphasis on high-profile issues


• Adhere to company and business unit policies and standards


• Establish and maintain relationships with internal and external partners


• Exercise discretion as appropriate


• Proactively monitor, assess, and address support requirements


• Create system and support documentation as required

REQUIREMENTS

• Superior customer service and people skills, exceptional communication skills, sense of urgency, ability to multi-task


• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, mobile, and virtual operating systems


• Strong networking knowledge with an emphasis on TCP/IP protocol, Microsoft Exchange (on prem Office 365), and Active Directory


• Accommodate production scheduling requiring flexibility of hours (some nights and weekends)

LIST OF REQ. TECHNOLOGIES (inclusive of, but not limited to)

• Cisco VOIP


• JAMF Casper


• Video Conferencing


• Remote Connectivity (VNC/RDP, etc) and VPN Connectivity


• Citrix


• Virtualization (vmWare or Parallels)


• A/V and broadcast equipment


• Helpdesk ticketing systems (i.e. ServiceNow)


• Hard drive encryption products (i.e. Apple Filevault, PGP, Credant)


• SAP


• SCCM


• Microsoft deployment tools


• Network printing


• Consumer/home/soho network equipment (i.e. routers, switches, wireless access points, powerline ethernet adapaters, etc)


• Quantel


• VIZ


• Adobe Suite


• Touchscreens


• File Servers


• ENPS

Why should you choose us?

• Medical, Dental, Vision, 401k


• Weekly pay with direct deposit


• Consultant Care support


• Free Training to upgrade your skills


• Dedicated Career Partner to help you achieve your career goals