What are the responsibilities and job description for the Technical Writer position at Experis?
Job Description
Experisis looking for an experienced Technical Writer to work with one of our high-value clients. This is a long-term contract duration, with preference to candidates in the RTP, NC area.
This position will be responsible for producing high-quality documentation that contributes to the overall success of our client's internal team and customers. In this role, you will be expected to work collaboratively with engineers, subject matter experts, and customer service delivery managers / stakeholders to create, maintain, and manage official documentation and process & procedural collateral for both internal and external consumption.
Responsibilities:
Job Requirements & Expectations:
This position will be responsible for producing high-quality documentation that contributes to the overall success of our client's internal team and customers. In this role, you will be expected to work collaboratively with engineers, subject matter experts, and customer service delivery managers / stakeholders to create, maintain, and manage official documentation and process & procedural collateral for both internal and external consumption.
Responsibilities:
- Work as part of our client's team to support internal and external customer documentation on the client's Cloud and Managed Services team.
- Collaborate with numerous members of our client's internal teams to obtain an in-depth understanding of customer engagement contract requirements in order to develop official customer user guides.
- Work with our client's subject matter experts to understand and document internal processes and procedures and to create, publish, and maintain process flows depicting official global and offer processes. Peer review documentation is required to ensure highest quality and readiness for publication.
- Working with our client, must use the appropriate tools for document control, ISO compliance, and internal team page development and management.
- Develop robust, technical architectural and network diagrams using the appropriate tools such as Visio.
Job Requirements & Expectations:
- Proven working experience with technical writing of software and/or hardware documentation (minimum of 5 years' hands-on experience preferred)
- Must have proven experience working with SMEs as well as key stakeholders in support of developing and updating documentation.
- Ability to deliver high quality documentation, with a focus on details and following client standards
- Ability to quickly grasp complex technical concepts and translate them easily with use of text and pictures
- Ability to work in a fast-paced environment with shifting priorities, including working in an agile environment
- ITIL v3 Foundations knowledge (certification a plus)
- Experience using a document control system
- Excellent written and verbal skills in English
- Strong working knowledge of Microsoft Office
- Experience with Microsoft Visio
- Prefer college degree in English, Professional Writing, or Technical Communication
Salary : $33 - $37
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