What are the responsibilities and job description for the Night Auditor position at EXPO HOSPITALITY LLC AVID HOTEL?
avid Hotel - Nashville South / Smyrna is looking for a Front Desk - Night Audit agent with lots of personality. Someone who can make guest feel welcome as well as assisting to their needs during overnight hours. Work independently for most of shift.
Duties:
- Welcome guests in a friendly and professional manner
- Check guests in and out with efficiency.
- Answer phones in a professional manner. Transferring calls or take messages when necessary.
- Accurately process credit card transactions.
- Communicate with guest about any problems/complaints and determine the best form of action to resolve.
- May have to book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel.
- Work as part of a team and communicate with other departments to ensure excellent service.
- Balancing the accounts from day shift
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Creating invoices, bills and checks for vendors, employees and contractors
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
Candidate's must posses:
- Strong customer service skills
- Knowledge of safety and security procedures
- Advanced math and bookkeeping skills
- Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing
- Attention to detail and organizational skills
- Time management and multitasking skills
- Excellent verbal and written communication skills
- Ability to solve problems and diffuse tense situations
This job will be full time, shift is 11 pm to 7 am with a starting pay between $15 - $16 per hour.
Salary : $15 - $16
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