Assistant Service Manager $25-$29 DOE - Urgent Hire

Express Employment Professionals is partnering with a local HVAC (heating, ventilation, and air conditioning) Company to fill an Assistant Service Manager Role  $52k-$60k Depending on Experience!! 

PRINCIPLE RESPONSIBILIITIES/DUTIES

The HVAC Assistant Service Manager assists the Service Manager in directing daily operations of the HVAC Service Department by successfully performing the following tasks, duties, and responsibilities:

• Schedules, directs and provides technical support for HVAC technicians to meet service demands and customers’ expectations.
• Helps with recruiting and training of HVAC technicians as required to meet workload demands, and company or customer expectations and requirements
• Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction.
• Reviews technicians’ work to ensure quality meets established standards, techniques, and safety requirements; makes recommendations as requirements to improve quality and productivity.
• Responsible for assisting the Service Manager with HVAC technicians’ performance appraisals, reviews and for setting improvement goals per company requirements.
• Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions.
• Conducts group and one-on-one meetings with technicians as required for training, evaluation, and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings.
• Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements.
• Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used.
• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department
• Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables.
• Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met.
• Ensures that all company/department policies are being followed by all HVAC technicians.
• Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained.
• Keeps current with latest factory OEM training on current products, coordinates HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, troubleshooting, and repair of supported equipment.
• Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work.
• Manages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner.
• Work with other departmental managers to meet company and departmental goals and objectives.
• Other tasks and responsibilities as required to maintain efficient department operations.

MINIMUM JOB REQUIREMENTS

The HVAC Service Manager should possess the following skills, characteristics, and abilities:

• Excellent customer service and sales skills
• Five years HVAC Management related experience; or an equivalent combination of education and experience
• Some post-high school education from college, trade school or military
• Exhibit an in-depth knowledge and understanding of HVAC and systems.
• Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC systems.
• Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions.
• Excellent leadership skills to enhance team productivity and standards of work produced.
• Excellent verbal and written communication skills; and strong conflict management skills
• Detail oriented and highly organized with the ability to handle multiple tasks and assignments.
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and general software navigation
• Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today.
• Have a clean, neat, and professional appearance; a top performer who can instill pride of workmanship in himself and in others.
• Valid driver’s license with a clean driving record and background
• Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required while on call.

         BENEFITS:

•  100% Paid Employee Health Insurance
• Paid Employee Life Insurance Policy - $10,000
• Vision Insurance
• Dental Insurance
• 401k Retirement Plan With Company Match
• 6 Paid Holidays
• Paid Time Off(vacation pay)
• Health Reimbursement Plan
• Company Van, Cell Phone, and Computer Pad

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