Operations Manager

Overview

About EXPR

EXPR is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.

The Company has over 530 Express retail and Express Factory Outlet stores in the United States and Puerto Rico, the Express.com online store and the Express mobile app; over 60 Bonobos Guideshop locations and the Bonobos.com online store; and 13 UpWest retail stores and the UpWest.com online store. EXPR is traded on the NYSE under the symbol EXPR. For more information about our Company, please vis it www.express.com/investor and for more information about our brands, please visit www.express.com , www.bonobos.com or www.upwest.com .

Responsibilities

Location: Burlington Mall

Reporting to the Studio Manager, the Operations Manager position directly manages the Operations Expert and Operations Associates and is jointly responsible for ensuring consistently positive customer experiences through the precise execution of the merchandise flow process and ensuring product is available, sized, and properly displayed. In this way the Assistant Operations Manager delivers on the Express brand purpose (We Create Confidence. We Inspire Self-Expression.). Success as an Assistant Operations Manager will be determined by the aforementioned as well as ensuring the Support Operations Squad delivers productivity and performance against key metrics.

Key Responsibilities

• Attract, hire, develop, inspire, and retain best-in-class talent
• Promote an inclusive Style Squad approach based on teamwork and shared objectives
• Foster a positive and uplifting work environment that generates a high level of morale
• Lead recruitment, teaching and coaching of support squad members
• Teach Operations squad members to use the tools via the Stitch to maximize the productivity of the Team and achieve brand benchmarks in UPH
• Develop Operations squad members
• Lead performance management or corrective action as required
• Model, teach and coach to behaviors that exemplify the Express Customer Experience Philosophy
• Drive for results by leading the customer experience as Customer Engagement Leader (CEL)
• Share information on product, promotions, and loyalty programs
• Address and resolve customer complaints; creates a culture or proactive customer engagement to exceed customer expectations
• Lead the processing of fulfillment transactions quickly and accurately to ensure customer satisfaction
• Ensure operational standards in stockroom organization are followed
• Engage with customers as needed on the sales floor with locating product and/or online orders
• Set and achieve the highest standards in retail execution by focusing on all key operational targets
• Lead all customer facing support functions including check-out, BOPIS and product search
• Process shipping and receiving orders according to Express time and efficiency standards
• Lead Replenishment of product utilizing the MPOS Replenishment APP
• Processes freight and sensors product
• Lead the maintenance of a clean and organized stockroom to ensure safe and efficient merchandise processing from stockroom to floor
• Lead product pricing and markdowns

Essential Qualifications

• High school or equivalent education
• Years of Experience: Three to five years in a similar or relevant position
• Willing and able to meet defined availability criteria including nights, weekends and non-business hours
• Proficient in use of retail technology such as iPads and registers

Preferred Qualifications (skills and abilities)

• Hospitality mindset with a genuine desire to create positive and memorable customer experiences
• Ability to explain and model how excellent customer experiences are created
• Strong supervisory and communication skills
• Organizational skills
• Brand ambassador mentality
• Competitive spirit

Closing

An equal opportunity employer, EXPR does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. EXPR only hires individuals authorized for employment in the United States. EXPR is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation because of a disability to search and apply for a listed job position, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies : Please note that EXPR does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, EXPR will not consider or approve payment to any third-parties for hires made.