Overview
This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose – We Create Confidence & Inspire Self-Expression – speaks to the role our brand can play in their lives. In 2021, we introduced our innovative Community Commerce program, inviting brand fans and style enthusiasts to take their passion for fashion to the next level by working with us.
Today, we are building, activating and amplifying the Express styling community, and we invite you to join us. Our culture is defined by three values – Express Yourself, Express Together, Express Success – and every associate at every level in every department is an important part of our transformation and our future.
For more information about Express, Inc. please visit www.express.com.
Responsibilities
The Sr. UC Engineer is responsible for defining and supporting engineering solutions in support of all initiatives. This position requires strong capabilities to drive the technical direction for multi-disciplined technical teams deploying and supporting network services, including but not limited to routers, switches, load balancers, firewalls, VoIP, proxy servers, remote access devices, DNS servers, FTP servers, NTP servers, SIP services, traditional PBX services, and authentication systems. Responsibilities include translating complex business requirements and aligning the appropriate Infrastructure solution to support business needs. The Sr. UC Engineer has responsibility for delivering Network Services Infrastructure solutions support at the enterprise level (multiple products and systems). Accountability includes planning, design, implementation, and testing activities, to create production-ready configurations in the delivery of all Network Services Infrastructure via business focused projects. The position will provide technical support in developing methodology, process, and standards for measuring network and application related key performance indicators such as end to end application response time, latency and overall through-put. The Sr. UC Engineer is also accountable for the effectiveness, quality of service, performance tuning, capacity management, and implementation success of the Network Services Infrastructure.
This position is a member of a team that demands a high level of commitment and dedication.
- Develop and deploy scalable solutions for both global networks and data centers.
- Identify, research, evaluate and implement emerging network technologies.
- Maintain and manage the global network.
- Responsible for configuration, installation and maintenance and in-depth troubleshooting tasks and documenting any network issues.
- Manage multiple vendors and technologies.
- Maximize network performance by monitoring performance. Troubleshoot network problems and outages. Schedule upgrades. Collaborate with vendors.
- Escalation of problems as appropriate to management.
- Support during and after network cut-overs and change to the environment.
- Mentor and coach junior team members. Continuously develop your skills and knowledge.
- Participation in the Team’s on-call rotation.
Required Experience & Qualifications
- Education: Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or 5-7 years of equivalent experience.
- CCNP certification in Route/Switch or Voice.
- Strong organizational, technical and communication skills.
- Well versed in Cisco voice, call center, and video applications including CUCM, UnityX, CER, CUBE, UCCX, and Cisco Telepresence as demonstrated by a minimum of 5-7 years of experience working with such equipment.
- Experience with cloud call center solutions and concepts such as Five9 CCaaS.
- Familiarity with Cisco routing, switching, MPLS, and Security.
- Knowledge and experience with technical security controls and vulnerabilities including Authentication systems, Virtual Private Networks, Vulnerability scanners, Firewalls, and other network security devices.
- Knowledge and experience installing, analyzing, and troubleshooting networking technology including TCP/IP, Routers, Switching, VLANs, LANs, WANs and Wireless systems.
- Strong project management skills including requirements analysis, project scoping, problem solving, status reporting, technical analysis, and meeting tight deadlines.
- Strong technical consulting skills including making recommendations in both written and oral form, leading training for clients and peers, understanding client work practices and showing initiative when confronted with urgent and complex technical dilemmas.
- Demonstrated ability to provide leadership in direction-setting for Network Services Infrastructure for the enterprise.
- Proven leadership in defining, and the maintenance of, Network Voice and Data Services Infrastructure standards.
- Track record of establishing the technology direction and management of the implementation of standardized Network data and voice Services Infrastructure.
- Proven, extensive troubleshooting skills in a complex multi-location LAN & WAN environment.
- Experience with mentorship and training of less experience associates.
- Experience with deploying tools and methodologies to monitor application and network performance on a 24x7 basis and reporting any performance degradation or bottleneck.
- Provide escalation and support for troubleshooting and resolution of all data and voice issues as required by other infrastructure support teams.
- Able to provide 24x7 on-call technical support.
Critical Skills & Attributes
- Extensive Experience in Layer 2 and Layer 3 technologies.
- Network Planning, Installation, and Administration (5-7 Years).
- Knowledge of MPLS WAN, VPN, OSPF, EIGRP, BGP (5-7 Years).
- Experience with load Balancers (Cisco ACE, F5), Security (Firewalls, IPS, ACL’s).
- Understanding of Cisco VoIP services (SIP, QOS) (2-3 Years).
- Experience with Cisco, Aruba or other equivalent wireless technology platforms.
- Experience maintaining TCP/IP Networks (5-7 Years).
- Extensive knowledge and experience with Leading Edge Network Infrastructure Services (SD-WAN), Technologies and Best-In-Class Engineering Practices.
- Extensive experience with network design and implementation.
- In depth knowledge of TCP/IP networking, data communications, network infrastructure and operating systems, DNS network/internet protocols (SMTP, HTTP, SNMP, Windows Domain services).
- In depth knowledge of LAN/WAN architectures (such as MPLS, VPN, T1, T3, Broadband, 5G) and protocols (such as BGP, RIP, OSPF, HSRP) and technologies.
- Extensive experience with switches and routers, including switch and load balancer design, configuration, administration, troubleshooting and support.
- In depth knowledge of network operating systems and trouble-shooting techniques and related diagnostic hardware and software tools (i.e. probes, sniffers).
- Experience with business continuity planning.
- Experience working with international vendors, telecommunications, customers and networking a plus.
- Demonstrated effective decision-making, problem solving, analytical and communication skills.
- Must possess a high level of initiative and self-motivation.
- Ability to work independently and effective at building partnerships to facilitate the accomplishment of goals.
- Familiarity with organizational policies, business requirements for information security, contractual issues, and the regulations related to information security. Should have some basic understanding of intellectual property issues, protection, and retention of organizational records and common compliance standards for information protection such as SOX and PCI.
- Strong organizational/time-management skills.
- General knowledge and experience of business processes, practices, and organizational structures.
- Effective at planning and leading meetings to accomplish stated goals and objectives.
Closing
As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.
Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.