Clinical Staff Manager

Be a leader with a memory care innovator! 

Are you ready to make an impact in a remarkable environment? Be part of a renowned team at Silverado, a Fortune Magazine Best Workplace in Aging Services™, where exceptional care meets exceptional careers! For 27 years, Silverado associates have wholeheartedly delivered unmatched care and enriched the lives of those we’ve been privileged to serve.  

At Silverado, we prioritize not only our residents but also our valued associates. As a certified Great Place to Work, we provide competitive compensation and exceptional benefits to our full-time team members. 

We are currently seeking a Clinical Staff Manager who is passionate about making a difference for our St Charles Community! 

Position Pay: $65,000 - $75,000 per year

Shift Schedule(s): Full-Time; Hours and shifts of duty may vary. This position may require working varying hours and will likely include evenings, weekend and holiday duty. This role will be on-call.

Why choose Silverado St Charles? 

• We're ranked 6th nationwide by Fortune Magazine in their Best Workplaces in Aging Services list, marking our 3rd consecutive year in the top 10!   
• Certified as a Great Place to Work® for six consecutive years 
• We value internal mobility; Silverado provides growth opportunities for just about any position on our teams 
• We offer education assistance programs to support school reimbursements and provide paid training 

The non-negotiables: 

• High school education or equivalent
• Experience in healthcare scheduling, preferably with dementia-related experience
• Knowledge of dementia care and scheduling software
• Willingness to work varying hours, including evenings, weekends, and holidays
• Must have empathetic communication style and a "can-do" attitude
• Dedication to working with seniors in a culturally diverse workforce
• Must have valid driver’s license, good driving record, and current auto insurance
• Ability to work as a team member with other Silverado community leaders/department heads to develop quality assessment and improvement programs
• Must be comfortable working in an environment with pets and assisting in the care of community pets, including, but not limited to, dogs, cats, and birds

What you will be doing: 

• Manages the scheduling function of the clinical department, including daily assignment sheets

• Maintains the active database of caregiver shifts, preferences, and availability

• Coordinates monthly staff schedules, arranges replacement staffing when necessary and maintains clear records of all changes, requests, and irregularities

• Completes nursing schedules to assure proper coverage is met to meet resident needs, in addition to following staffing ratios according to the budgeted census of the community

• Understands resident and community needs and makes appropriate scheduling decisions based on those needs

• Responds in a timely and creative manner to emergent scheduling needs

• Active supervision of caregivers—this includes appropriate time with the PM, NOC, and weekend teams

• Assists with recruiting and onboarding of caregivers including interviews, offers, scheduling orientation, onboarding and shadowing

• Maintains a database of associate licenses and/or certifications

• Provides routine updates regarding new caregivers, call-offs, and scheduling needs to Administrator and/or DHS

• Provides updates regarding use of overtime, missed meal and rest breaks, tardiness, contract labor, incentives, etc. to Administrator/Director of Health Services and makes appropriate recommendations to solve for any extensive overtime or contract labor issues

• Manages timecards and approves payroll for the current weekly period for the clinical team

• Works with HR and the DHS to manage performance concerns, workers compensation and associate leaves of absence

• Coordinates and manages the overall training and continuing education of the clinical team and keeps such records

• Budgeting, inventory, and ordering of clinical supplies

• Participates and helps manage department quality improvement activities

• Develops excellent relations with Silverado community associates - including connecting with the nurses and caregivers facilitating retention and satisfaction of all staff and assuring good communications with all leaders at the community

• Supervises and evaluates associate conformance to policies and procedures under the direction of the Director of Health Services

• Participates in community functions including family socials and open houses

We are looking for someone who: 

• Loves people  
• Has compassion and patience  
• A quick learner who is dedicated to professional growth 
• Is ethical, honest, dependable, and open-minded  
• Is an effective communicator in both verbal and written English 

* Silverado is not using outside recruiters to source for this position and will not accept agency or non-Silverado recruiter represented candidates in connection with this job posting. *

PROTECTING YOU, PROTECTING OTHERS: We believe our residents, patients and associates deserve to thrive in an environment protected from COVID-19.  At Silverado, vaccines are offered and required for all associates.   
 
To maintain our world class standard, all offers of employment with Silverado are contingent upon a satisfactory background check as well as drug screening, a physical and TB testing (if required for the position). Silverado also uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security. 

EOE/M/F/D/V 

Salary : $65,000 - $75,000