What are the responsibilities and job description for the Customer Manager (Manufacturing) position at Extron Logistics LLC?
Customer Manager (Manufacturing)
As an industry leader in the supply chain management field, we are seeking a qualified Customer Service Manager to join our team. The ideal candidate is a customer-oriented professional to help maintain our standing in a highly competitive marketplace.
The ideal candidate must determine customer needs, effectively communicate those needs within the organization, and work with all functional areas to execute on necessary actions.
The job requires an experienced individual to:
- Develop strong customer relationships.
- Develop timely, competitive and accurate quotes for customers.
- Track customer orders to ensure on-time delivery.
- Work with all departments and individuals involved in the completion of customer orders including manufacturing, quality control, and shipping.
- Provide order data entry, order updates, document control, and other day to day functions.
- Work with the Business Development Team to identify new business opportunities with existing and new customers.
- Assist with customer service related tasks.
- Take ownership and make well informed/thought-out decisions
The individual must possess the following:
- Undergraduate Degree with a focus on business, engineering or equivalent related work experience.
- 3 years in a manufacturing environment
- Experience preparing Sales Orders, Job Orders, as well as Routings and working with MRP (production planning and inventory control systems)
- Excellent communication skills
- Strong customer orientation
- Proficient in MS Office Suite – Word, Excel, PowerPoint, Outlook, plus knowledge of ERPs (example: M2M)
- A demonstrated ability to think critically, strategically and to solve problems
Experience in the following areas is a plus:
- Customer Integration and NPI’s
- Engineering Change Orders (ECO’s)
- Billing and P&Ls
- Customer Quarterly Management Reviews
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
Work Location: One location
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Milpitas, CA 95035: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location