Learning Associate - Los Angeles

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Summary

The Learning Associate role works within the delivery workstream of Learning Enablement to coordinate all logistics associated with virtual and in-person learning including identifying appropriate facilities for delivering learning and setting up connected classrooms. This role manages the review and reconciliation of registration records to determine the amount of Continuing Professional Education (CPE) awarded for classes. This position coordinates the activities of the Learning Liaisons in offices where there are no Learning Associates.

Essential Functions of the Job;

• Under limited direction, analyze course logistical requirements. This includes determining appropriate facilities to support in-person learning including use of connected classrooms
• Coordinate and oversee the activities needed (e.g. confirm space is secured, materials and logistics have been finalized) from the Learning Liaisons to support classes being deployed in secondary locations.
• Review and reconcile class rosters provided by Delivery Specialist against final attendance for physical and virtual classrooms to ensure accurate awarding of CPE.
• Counsel facilitators on the process for awarding CPE through the ABC attestation process, stressing the risk involved in non-compliance.
• Under limited direction, initiate process for set up and publication of classes in Learning Management System. This occurs if multiple classes of the same course are being deployed, or a large-scale conference has been scheduled.
• Work with Delivery leadership to identify opportunities for improvement and implement procedural enhancements as directed.

Analytical/Decision Making Responsibilities;

• Understands the firm’s learning catalog and can consult with learners on how it relates to their needs.
• Work with new technologies including the connected classroom platform, where it is critical to think through the user experience for both facilitators and learners.
• Establish reason for no-show for select programs and provide analysis showing % attendance against target audience to Delivery Specialist.
• Prioritize daily work while managing multiple projects simultaneously, sometimes in different offices/locations.
• Must be able to identify and resolve challenges and potential issues early, consider various possible courses of action and recommend appropriate course of action. (eg solve technology issues during a class).

Knowledge and Skills Requirements;

• Working knowledge of SAP SuccessFactors
• A foundational knowledge of EY learning opportunities.
• Identifies and resolves issues that impact the delivery of quality service.
• Effective verbal and written communication skills.
• Proficient MS Office Skills with competency in the use of Excel (pivot tables, vlookups etc.) and Teams.
• Knowledge of virtual collaboration tools (e.g. Zoom, MS Teams).
• Associate degree or equivalent work experience required, Bachelor degree preferred.
• 1-3 years of learning, meeting and event services, or hospitality experience.
• Experience working with connected classroom platform
• Experience in a professional services or corporate environment.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• 
  Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com.