Clinic Technician/Medical Assistant

Clinic Technician

Help create and implement vision at Eye Specialty Group. Be a part of the largest Ophthalmology practice in the Mid-South and help so many. ESG is seeking full-time Clinic Technicians to be based at our Ridge Lake, Poplar, or Southaven locations with the flexibility to work at our other locations as needed.

Position Summary:

The Clinic Technician will assist all patients and Doctors. This position prepares patients for preliminary eye exams and obtains complete and accurate medical history. The Technician provides technical and logistical support for the Lead Clinic Technician in the clinic to facilitate patient flow and time management, while providing the highest standards of patient care.

Essential Skills/Responsibilities:

· Obtains and completes health history on all new patients; ensures that updated health history forms are completed annually for each patient.

· Provides patients with explanation of tests to be performed during work-up.

· Performs preliminary testing on patients including IOL Master, Pentacam, Immersion A-Scan, Contact A-Scan, Tonometry, visual acuity, visual fields manual, lensometry, OPD, endo. Count, Epic, super pin hole, OCT, automatic refraction, glare testing, potential acuity meter reading, EOM's, confrontational fields, Manual K’s, Schirmers Test, Goldman Applanation Tonometry, photography and fundus photography, color vision, pachy, fusion test, and pupil exam. Able to perform manifest refractions on pre-op and post-op patients as needed.

· Ensures all Medical Necessity Forms are complete and accurate.

· Scribes for Doctors in exam rooms using EHR.

· Assists wheelchair patients in and out of chair. Must be able to help visually handicapped patients to work-up area.

· Maintains positive appearance of work-up and exam rooms, which includes general cleaning; proper sterilization technique throughout the clinic and on surgical equipment and proper storage of equipment and autoclave.

· Maintains medical instrument care and performs basic OR duties.

· Assists with injections and other minor procedures.

· Assists with early morning cataract clinic, as needed.

· Opens and closes work-up and exam lanes; keeps all areas stocked with supplies including special forms. Adds needed supplies to Cleaning Check-Off Forms that is to be signed daily.

· Assists in preparing cataract packets/laser packets, adds forms to charts, distributes letters to new cataract patients, and converts old patient charts to EHR system.

· Cross-trains and demonstrates competency in all clinics, including: Retina, Oculoplastics, Cosmetics, Refractive, and Glaucoma.

· Takes photos of patients and imports into charts as needed. Sends before-and-after communications to patients and referring doctors.

· Maintains inventory, Injectable fillers, and Cosmetic products in Oculoplastics areas. Knowledge of products required and assistance in cosmetic consultations as needed.

· Labels, packages, orders, sends, and receives all Lab work and Pathology.

· Opens Collierville clinic when needed to ensure all lights are on, music, digital frames, clear charts, and PC’s. Makes water with lemon and limes for the patients if needed. Sets up camera and Ipads.

· Knowledge of basic first aid and CPR Certified preferred.

· Adheres to HIPAA compliance plan.

· Communicates internally with all Physicians, Staff, and Patients.

· Communicates externally with vendors, drug representatives, etc.

· Travels to other clinics as needed.

· All other duties as assigned.

Job Specifications/Competencies:

Education/Experience:

High school diploma or general education degree (GED); OR six months related experience and/or training; OR equivalent combination of education and experience. COA or working towards certification, with attainment of COA required within 24-36 months of employment per parameters in policy.

Skills:

· Demonstrated excellence in verbal communication, as well as, written communication.

· Exemplary customer service and interpersonal skills.

· Project Management.

· Time Management.

· Basic math aptitude.

· Critical thinking skills for identifying problems and resolutions in a fast-paced environment.

· Nextgen EHR proficiency or experience in medical software.

Attributes:

· Polished and professional demeanor.

· Punctual.

· Initiative/self-motivation; strong work ethic.

· Team player; willingness to help other staff.

· Attention to detail while multi-tasking.

· Diplomacy and confidentiality with patients and staff.

Physical Requirements:

· Ability to sit/stand/walk and talk/hear as the job requires for long periods of time, as well as, stoop/crouch and climb/balance as needed.

· Corrected or uncorrected visual acuity in at least one eye of 20/40 or better.

· Ability to operate office equipment requiring the use of one hand.

· Ability to push and pull patients in stretchers and wheelchairs.

· Corrected or uncorrected hearing capacity to enable suitable telephone communication skills.

· Ability to lift up to 25 lbs.

· Ability to work in clinical environment with a moderate noise level.

E/O/E

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• Clinic
• In-person
• Outpatient

Work Location: In person