Experienced Teller

SUMMARY:

Performs a variety of paying and receiving functions for deposit and loan customers. Strives to retain present customers and develop new business by extending professional and efficient service. Suggests additional services and products to meet customer’s needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons. Management reserves the right to transfer, temporarily or permanently, employee at any time to other locations as deemed necessary.

The incumbent, supervised by the Head Teller/Branch Manager will utilize Corporate Policy and Procedures, ensuring that a high standard of quality and accuracy is maintained at all times. It is the responsibility of the incumbent to ensure quality service and to report risk and exposure to management immediately.

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• Assist customers in a professional and service-oriented manner.
• Answer in-person and telephone customer inquiries on account balances, bank products and services; assist customer(s) with completion of proper documents.
• Complete knowledge and understanding of all Federal regulations, Bank products, policies and procedures; Process financial transactions for personal and commercial customers in an accurate and efficient manner.
• Complete correct bank documentation in order to process each transaction accurately and efficiently.
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices
• Complete knowledge and understanding of proper operation of teller terminal
• Duties associated with Remote Branch Capture – scanning of teller work to IP Department in a timely manner
• Process transactions according to Bank Policy as outlined in F&M Bank’s Teller Performance Standards, Night Deposit Services Policy and Check Cashing Service Policy
• Explain, promote, or sell products or services such as travelers' checks, money orders, and cashier's checks. Referral of prospective sales (accounts) to customer service representatives
• Under the direction of the Head Teller/Branch Manager, may assist with balancing cash shipments to and from the Fed
• Under the direction of the Head Teller/Branch Manager, may assist with the operation of the branch ATM
• Under the direction of the Head Teller/Branch Manager, may assist other branch tellers in daily balancing and resolution of teller issues or customer service related issues in a timely manner and in accordance with policy and procedure
• Proficient in counting currency and coin; accurately balance teller station at close of business day: complete proper tickets, count currency and coin; report outage to Management in accordance with the Teller Performance Standards
• Process payments on installments loans, mortgage loans, commercial loans, charge customer accounts
• Counts, proves and packages currency and coin
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
• Identify counterfeit currency
• Responsible for following bank opening and closing procedures
• Performs a range of related duties and may assist other tellers or branch personnel.
• Ability to deal effectively and tactfully with all types of customers
• Aptitude for figures
• Must be able to recognize situations, which because of risks or hazards involved, are beyond his/her limit and should be referred to management
• Requires regular attendance and punctuality

Perform any and all other duties as required by the Bank

EEO/AA/M/F/Vets/Disability

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Cash Handling: 3 years (Required)
• Banking: 2 years (Required)

Work Location: In person