What are the responsibilities and job description for the Onsite Desktop/End User Support position at F2Onsite?
Onsite-Desktop/End User Support Tech
Job Description
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Qualifications
Responsibilities
" Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
" Provide support to client identified VIPs
" Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
" Perform Install/Move/Add or Change (IMAC) activities.
" Perform all assigned desk-side support activities
" Display outstanding technical and professional services skills at all times
" Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
" Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
" Understands and follows all documented service operations policies and procedures.
" Other duties or certifications may be assigned to meet business needs
Education And Experience
" Typically requires technical school certification or equivalent of 2-3 years of relevant experience
Certifications And/or Qualifications
" Maintain all required OEM Certifications as directed by Management
" Knowledge of relevant software and hardware systems
" Understanding of ITIL methodologies
" A certification is desired
" May require additional customer-specific certifications or training as required
Skills
" Excellence in communication and customer-facing skills
" Strong oral, written and interpersonal skills
" Ability to follow instructions and processes with minimal instruction
" Ability to lift and or move various computer equipment up to 50 lbs.
" Must own a basic repair kit
Job Description
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Qualifications
Responsibilities
" Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
" Provide support to client identified VIPs
" Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
" Perform Install/Move/Add or Change (IMAC) activities.
" Perform all assigned desk-side support activities
" Display outstanding technical and professional services skills at all times
" Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
" Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
" Understands and follows all documented service operations policies and procedures.
" Other duties or certifications may be assigned to meet business needs
Education And Experience
" Typically requires technical school certification or equivalent of 2-3 years of relevant experience
Certifications And/or Qualifications
" Maintain all required OEM Certifications as directed by Management
" Knowledge of relevant software and hardware systems
" Understanding of ITIL methodologies
" A certification is desired
" May require additional customer-specific certifications or training as required
Skills
" Excellence in communication and customer-facing skills
" Strong oral, written and interpersonal skills
" Ability to follow instructions and processes with minimal instruction
" Ability to lift and or move various computer equipment up to 50 lbs.
" Must own a basic repair kit
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