What are the responsibilities and job description for the Customer Care Agent position at Fabian Oil Inc?
Fabian Oil is currently seeking a full time Customer Care Agent to join our customer care team. Our team of Customer Care Agents is responsible for making sure that our customer needs are being met. Their duties include working with customers both over the phone and in-person to answer account questions, place delivery or service requests, and to take payments.
*** Are you ready to join a company where your hard work truly makes a difference? Fabian is now a 100% employee-owned and operated business! Be part of a team that genuinely cares and see the direct impact of your efforts. At Fabian, we offer multiple career growth opportunities for those who are dedicated and hardworking. Come grow with us and be a part of something special!
A Customer Care Agent should expect to perform all the following duties daily:
• Handle incoming customer calls for fuel delivery and service requests.
• Direct customer inquiries to the appropriate departments.
• Provide balance, credit inquiries, and invoice totals to customers.
• Inform customers about our services and products.
• Verify accurate pricing on customer accounts.
• Process all forms of customer payments.
• Perform additional tasks as assigned.
The ideal candidate for a Customer Care Agent position should possess and demonstrate professional written, verbal, and interpersonal communication skills. They will have strong analytical, reasoning, and problem-solving skills and be able to effectively manage their time. A successful candidate will have the ability to adapt to change, work as part of a team and perform work responsibilities independently.
Because our Customer Care Agents will have access to private customer information, the ability to maintain confidentiality on the highest level is required.
