What are the responsibilities and job description for the Project Manager position at Fabtex, Inc?
Description
The Project Manager position acts as contact and liaison between customers and the Fabtex team. This role requires direct communication with the Production, Purchasing, Quoting, and Installation departments. You will be required to successfully relay pertinent information to our internal and external customers by using the best practices as set forth by Management. Your main duties will include scheduling production of the materials, the measure, prototype, and installation of the customers’ property. You will be responsible for completing your projects on time and within budget.
- Facilitates communication to the customer in order to define the customer’s scope, timelines and specifications.
- Responsible for logging all communication regarding the status of each account. Communications should include phone calls with follow up emails, emails, pictures, or other communication types. Any issues related to your projects should be logged and reviewed with management in a timely manner.
- Project managers will coordinate, if necessary, with VP of Customer Commitment when choosing an installer to complete their project.
- Oversees the order process from point of sale until completion of the project as set forth by the terms of the quote.
- Assists the resolution of production-related problems by utilizing the support from the Production, Installation, and Purchasing departments.
- Coordinates all corrections and/or changes that occur during work-in process through documentation.
- Promotes and works as a team member with all departments of Fabtex to build continual improvements.
- Performs other related duties and participates in special projects as assigned.
- Work closely with the Accounting Department to ensure Month-end % of completion is done in a timely manner.
- Review all relevant Pro Forma invoices from Accounting.
- Monitor issuance of all Credit Memos, ensure proper approval as needed.
- Average 60 to 70 accounts, but could be considerably more depending on sales volume and customer demand.
- This is an in-office position.
Benefits include:
- Medical, dental, vision, life and additional supplemental insurances.
- 401K option
- Paid Time Off
- Company paid holidays
Requirements
- Two or four-year degree or equivalent with at least four years of relevant customer service experience in manufacturing operations.
- Excellent knowledge of functional areas related to the job.
- Consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
- Working knowledge of computers and software programs such as MS Office or other programs specific to the job.
- Excellent oral, written, and interpersonal communication skills.
- Strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.
