Data Center Knowledge Management Specialist

The Knowledge Management (KM) Specialist will be responsible for the success of the Knowledge Management framework implemented across Site Operations and will drive continuous improvement of this framework in collaboration with key stakeholders and the KM team members. The specialist will develop the topic list and produce the structure of the content. In addition, this specialist will promote sharing and enable content uptake and organizational learning strategy development utilizing the organization's operational business processes, people, and systems. The specialist will strengthen the seamless exchange of knowledge across Site Operations and other organizations where applicable. The specialist will be responsible for the continued development and implementation of strategies, process, and tooling for corresponding KM solutions as well as developing KPI's and team members within this framework.

Responsibilities: Build, manage, and set direction of the Knowledge Management Framework and team membersCreate, capture, organize, and assess knowledge assets for enterprise useCoordinate with cross functional organizations to align KM strategy with broader organizational learning strategiesDevelop a robust roadmap strategy for implementing knowledge management that builds upon industry best practices and leverages tooling and process advancementsPromote use of knowledge management tooling and processes to facilitate sharing of knowledgeBuild and drive the culture of knowledge sharing within Site Operations and serve as the advocate for KM initiatives within Site OperationsSupport the development and implementation of training on KM processes and toolingCreate and review KPIs for adoption, usage of premier (high-value, frequently used) KM content, and summarize benefits, outcomes, and improvement opportunities to the organizationAssist with resource planning as applicable to strengthen and expand KM initiativesEvaluate, revise, and continuously improve the KM Framework workflow and procedures as the organization scalesBe the thought-leader on KM Framework implementation within Site Operations and share learnings and best practices broadly within the Infrastructure Data Center (IDC) organizationUnderstand and recognize key challenges/roadblocks to KM cultural change and develop effective programs to drive adoption and improve KM valueBring relevant industry insights to incorporate into the KM FrameworkIdentify and evangelize success stories from the Knowledge Management ProgramDesign and develop incentive mechanisms to acknowledge and highlight active participants

Minimum Qualifications: Currently has, or is in the process of obtaining a Bachelor's degree in a directly related field, or equivalent practical experience. Degree must be completed prior to joining Meta.Bachelor's or master’s degree Information Systems, Information Technology, Computer Science or other related discipline6 years of current proven experience in implementing KM strategiesExperience in building KM programs in the technology industry or within technical groups within a large, global organizationExperience communicating with and influence senior leadership as well as frame discussions to gain valuable feedback and experienceProven experience in leading teams to deliver impact

Preferred Qualifications: Currently has, or is in the process of obtaining a Bachelor's degree in a directly related field, or equivalent practical experience. Degree must be completed prior to joining Meta.Bachelor's or master’s degree Information Systems, Information Technology, Computer Science or other related discipline6 years of current proven experience in implementing KM strategiesExperience in building KM programs in the technology industry or within technical groups within a large, global organizationExperience communicating with and influence senior leadership as well as frame discussions to gain valuable feedback and experienceProven experience in leading teams to deliver impact

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