What are the responsibilities and job description for the CALL CENTER AGENT I position at Facility SINAI CORPORATE?
Summary
JOB SUMMARY :
- The Contact Center Agent I uses protocols, guidelines and appropriate software programs to handle customer requests coming into the Contact Center by phone, EMR portal, LBH website or other methods.
- The agent primarily handles requests in support of specific provider practices, departments or other LBH services.
- Requests include appointments, prescription refills, or other provider practice associated activity including pre-authorization and referral follow up.
- The agent works in partnership with other staff members and proactively identifies and responds to LBH customer's needs to enhance the customer experience.
REQUIREMENTS :
- Formal working knowledge; equivalent to an Associate's degree (2 years college); requires knowledge of a specialized field.
- 1-3 years of experience in high volume call center
- Healthcare experience preferred
- Weekend and holiday rotation
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