Behavioral Health Pediatric Navigator

Fair Haven Community Health Care’s mission is providing quality, compassionate primary medical, dental and Behavioral Health care to those who needed it the most.  We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

To assist child and adolescent primary care and behavioral health (BH) clinicians and patients in navigating the BH care system and managing the child and adolescent referrals to BH at FHCHC, scheduling them at FHCHC or referring them to resources in the community.

The Behavioral Health Pediatric Patient Navigator provides administrative support to the child and adolescent BH clinicians at FHCHC. Typical duties include but are not limited to:

• Work in with the child and adolescent primary care and BH clinicians to manage internal/external referrals.
• Document all aspects of the intake and referrals process in the electronic health record (EHR).
• Assist with initial triages for urgent BH crises arising on the primary care pediatric teams to determine what intervention is needed for the situation and arrange for the intervention.
• Conduct patient screenings using standardized tools if/when asked.
• Follow up on BH screenings done in primary care to check if referrals placed and appointments made/kept.
• Educate patients/families on requirements of referrals and appointment speci?cs.
• Work with child and adolescent primary care and BH clinicians to clarify access issues and barriers to care.
• Schedule, cancel, and reschedule appointments for patients/families as needed.
• Make reminder phone calls to patients/families and help reduce barriers that keep patients from attending appointments; refer to care coordination if necessary for patients/families with significant barriers to care.
• Provide clerical and administrative support to child and adolescent BH clinicians.
• Complete all required documentation to fulfill these job functions in a timely manner.
• Perform other necessary administrative duties that may arise as required by the Director of Behavioral Health Operations.