Field Service Technician

WHO IS FAIRBANKS SCALES INC.?

For more than 185 years, Fairbanks has manufactured and provided top-quality industrial weighing equipment and dependable service through a network of Fairbanks sales and service representatives and authorized distributors. Fairbanks continues to break new ground in scale design, setting the new standard in weighing equipment and systems engineering while meeting the special needs of our customers.

Fairbanks Scales provides equal employment opportunities (EEO) to all employees and applicants for employment.

EEO/M/F/D/V

Responsible for traveling to customer sites for conducting installations of new or replacement Fairbanks Scales weighing equipment such as truck or rail scales, floor scales, or industrial scales, performing preventative maintenance, inspecting, diagnosing, and repairing our weighing instruments of all capacities and applications to ensure they are calibrated and operating correctly and give accurate readings.

Essential Job Duties :

• Provide installation, maintenance, and field service repair and inspection services on weighing equipment using testing devices, gauges, and other tools and equipment.
• Check work orders and related manuals, blueprints, and schematic diagrams to determine tools, equipment, and parts needed for installation of repair assignment.
• Discuss assignment with customer and inspect installation site to verify that electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications.
• Complete job hazard analysis ensuring safety protocols and PPE are in place before starting any task.
• Test electrical components and replace faulty components.
• Conduct routine preventative maintenance according to established guidelines and schedules, verifying dimensions and tolerances using measuring instruments.
• Train customer's staff in operation of equipment.
• Properly maintain all equipment, tools, and facilities for safe operation.
• Set up, operate, and troubleshoot a variety of machines and/or equipment on customer site in accordance with established procedures and guidelines.
• Accurate and timely completion of all reporting. This includes but is not limited to customer tasks, test reports, time reporting, safety records, inventory, driving or activity logs, etc.
• Plan routes and schedule service to meet customer appointments in a timely manner.
• Comply with truck driving rules and regulations (size, weight, route designations, parking, and break periods) as well as with company policies and procedures.
• Advise management regarding customer satisfaction, product performance, or suggestions for product/service improvements.
• Timely completion of training programs as assigned.
• Maintain parts inventory and order parts as necessary.
• Follow all Federal, State, local, regulations, and Company Safety policies.
• Represent Fairbanks Scales in a professional and ethical manner at all times.

Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training, and experience will be considered. (Additional requirements may be designated by position.)

• This position requires a high school diploma or equivalent.
• Must have one year of directly related work experience.
• Must have or be able to obtain and maintain a Class B CDL.
• Must have or be able to obtain and maintain State certification for Weights and Measures.

Knowledge, Skills, and Abilities – May be representative, but not all-inclusive, of the knowledge, skills, and abilities commonly associated with this position.

• Knowledge of machines and tools, and circuit boards, processors, chips, electronic equipment, and related hardware and software, including their, uses, repair, and maintenance. Keep up with technology changes to products as introduced.
• Proficient in Microsoft Office products – specifically Excel, and Outlook.
• Must have the ability to learn and demonstrate proficiency in Company software applications used in this role as well as adaptability to learn various upgrades, changes, and new programs that are introduced in the industry or Company.
• Critical thinker with exceptional attention to detail.
• Excellent problem-solving skills.
• Good communication skills, both verbally and in writing.
• Must have basic knowledge of mechanical maintenance and electronic skills, including working knowledge of a digital voltmeter.
• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
• Ability to develop and maintain business relationships.
• Ability to drive long hours and travel out of town on a regular basis.

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Work is performed in a variety of environmental conditions, both indoors and outdoors with exposure to wide temperature variations, noise, odors, and dust. Must be able to wear personal protective equipment as required for each site or job task.

Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to drive long hours and travel out of town on a regular basis.
• Must be able to repetitively lift/maneuver 50 lb, weights very frequently throughout the day.
• Work is performed in a variety of environmental conditions, both indoors and outdoors with exposure to wide temperature variations, noise, odors, and dust.
• Must be physically able to enter/exit manholes and work inside confined spaces
• Required to use close vision and be able to focus.
• Must have the stamina to work long hours and overtime, which may include weekends, holidays, nights, and/or varying shifts.
• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand, and/or finger movement to use hand tools.
• Must have finger dexterity and hand-eye coordination to grasp, manipulate, or assemble very small objects.
• Must have the ability to see details at close range, at a distance, under low light conditions, and objects to one’s side.
• Regular attendance is a necessary and essential function.