What are the responsibilities and job description for the Front Desk Agent position at Fairfield by Marriott?
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? We are currently seeking experienced and driven candidates just like you to serve as ambassadors of our hotel..
You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.
Job Responsibilities
As a Front Desk associate, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible.
Your specific duties in this role will include:
- Greet, register, and assign rooms to guests.
- Answer telephone.
- Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
- Make and confirm reservations.
- Monitor room availability.
- Block rooms.
- Program wake-up calls.
- Handle guest mail and messages.
- Perform check-out services.
- Open and close shifts making cash drops as necessary.
- Maintain market stock
- Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
- Provide guests with directions and information regarding the local area.
- Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
- Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
- Schedule shuttle runs for guests
We are looking for a self-motivated Front Desk associate with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.
Specific qualifications for the role include:
- Solid organizational, time-management and prioritization skills
- Exceptional customer service skills
- Ability to multi-task in a fast-paced environment
- Basic computer and administrative skills
- Availability to work a flexible schedule
Benefits
As a Front Desk associate with Chase Hospitality, you will be part of a hospitality leader that prides itself on culture . We believe in promoting a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.
Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.
- Hotel room discounts at our locations around the globe
- Discounts on food and beverages
- Professional development and advancement opportunities
Job Types: Full-time, Part-time
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Schedule:
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Irving, TX 75062: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Salary : $14 - $-1
