Receptionist

JOB SUMMARY/PURPOSE:

Operates a multi-line telephone system to answer incoming calls and direct callers to appropriate personnel. Greets and directs visitors to appropriate staff member and/or department. Receives and distributes incoming mail. Assists other departments as assigned by Supervisor.

PRINCIPAL RESPONSIBILITIES:

• Answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel or department.
• Take messages or transfer calls to appropriate personnel or department.
• Answer questions about organization and provide callers with address, directions, and other information.
• Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel.
• Monitor visitor access.
• Receive, sort, and route mail, and maintain and route publications.
• Maintain fax machine, assist users, send faxes, and retrieve and route incoming faxes.
• Take payments for services and products and hold for pickup from accounting.
• Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary plus filing, photocopying, and collating as needed.
• Prepare for mailing and distribute accounts payable checks weekly.

MINIMUM EDUCATION:

High school or GED

EXPERIENCE:

Telephone skills; customer service abilities; attention to detail.

COMPUTER SKILLS:

MicroSoft Office literate

EQUIPMENT USED:

Telephone switchboard; fax machine; computer.

WORKING ENVIRONMENT:

Office with constant customers; excessive sitting and telephone use.

COMMUNICATION REQUIREMENTS:

Active listening skills and ability to articulate information both verbally and in writing.

PHYSICAL REQUIREMENTS:

Normal speech, hearing, and vision; lifting of 20 pounds (more with assistance).

SAFETY:

Follow all FGCC safety programs, safety guidelines, policies and procedures. Wear, use and enforce all FGCC personal protection equipment (PPE) as needed on specific jobs and tasks.

Be aware of chemical safety and be familiar with all pertinent Safety Data Sheets (SDS) of chemicals which are used in the workplace.

Follow all FGCC safety rules including all local, state and federal regulations as they pertain to work at FGCC.

OTHER REQUIREMENTS:

Ability to work on several tasks simultaneously; maintain composure when dealing with stressful situations; absolute confidentiality required.