What are the responsibilities and job description for the Front Desk Agent position at Fairfield Inn Dayton North?
Fairfield Inn Dayton North is looking for FT and PT Front Desk Agents! You must be able to pass a background check and drug screen.
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience throughout their stay. If you have excellent communication skills, enjoy working in a fast-paced environment, and have a passion for hospitality, we would love to hear from you.
Responsibilities:
- Greet guests upon arrival and provide them with information about the hotel and local area
- Check guests in and out of their rooms efficiently and accurately
- Answer phone calls and respond to guest inquiries in a timely manner
- Assist guests with reservations, changes, and cancellations
- Handle guest complaints or concerns with professionalism and empathy
- Process payments and maintain accurate records of transactions
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Requirements:
- Previous experience in a customer service role, preferably in the hospitality industry
- Strong communication skills, both verbal and written
- Excellent organizational and multitasking abilities
- Proficiency in using phone systems and computer software
- Bilingual skills (preferred)
- Knowledge of hotel operations and front desk procedures (preferred)
- Ability to work flexible hours, including evenings, weekends, and holidays
At our hotel, we offer competitive pay rates, opportunities for career advancement, and a supportive work environment. Join our team today and be part of creating memorable experiences for our guests.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or requirements.
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Work setting:
- In-person
Ability to Relocate:
- Dayton, OH 45414: Relocate before starting work (Required)
Work Location: In person
Salary : $13