What are the responsibilities and job description for the Barista position at Fairfield Inn Ottawa?
Barista
Description
Reports to: Guest Services Manager
Department: Guest Services
Summary: The purpose of this position is to prepare and oversee the breakfast bar area for delivery of the guests’ complimentary breakfast and customer service in accordance with the hotel’s policies/procedures, and the brand’s standards to achieve and maintain guest satisfaction, product quality, and safety and security.
ESSENTIAL DUTIES:
• Able to work a flexible schedule including holidays and weekends if needed
• Must be able to initiate and engage in conversation with guests
• Maintain a high standard of personal appearance and proper uniform
• Greets guests, visitors and staff in a courteous and friendly manner
• Respond to guest’s needs, special requests and complaints
• Must be able to pay close attention to details, visually inspect area, compare observations to standards, and correct deficiencies
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.
- Cleaning and sanitising work areas, utensils and equipment
- Cleaning service and seating areas
- Describing menu items and suggesting products to customers
- Servicing customers and taking orders
- Ordering, receiving and distributing stock supplies
- Receiving and processing customer payments
Requirements:
- Alongside some of these more general skill, good Baristas should possess:
- Great communication skills
- A happy, friendly personality
- Customer service skills and knowledge
- High level of attention-to-detail
- Good level of literacy and numeracy
- Enthusiasm to develop your skills and knowledge
- Adaptable to change and willing to embrace new ideas and processes
- Ability to work unsupervised and deliver quality work
- Positive and approachable manner
- Team player qualities