What are the responsibilities and job description for the Assistant General Manager position at Fairfield Inn & Suites?
The Assistant General Manager (AGM) is responsible for supporting all aspects of the hotel operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Front Office, Housekeeping and Pool departments directly report to the Assistant General Manager. This person will assist the General Manager in leading the team in the development and implementation of property-wide KPI’s.
Duties and Responsibilities
- Deliver outstanding guest service and financial performance
- Support the General Manager to ensure staff receives proper training for each position, including safety training and standard operating procedures
- Directly oversee Front Office, Housekeeping and Pool departments.
- Monitors cost controls for each department on a regular basis
- Inspect guests' rooms, public access areas, and outside grounds for cleanliness and appearance
- Answer patrons' complaints and resolves problems to maintain Guest Satisfaction
- Assist the General Manager with resolving employee issues
- Adhere to all franchise and company procedures and regulations as well as standard operating procedures
- Ensure bank deposits are made daily, including weekends and holidays
- Ensure employee paperwork, work schedules and payroll are completed and submitted in a timely manner
- Audit daily reports and processes monthly reports
- Order supplies and equipment as needed and in accordance with company procedures
- Maintain cleanliness of the pool area and ensure all checklists (daily, weekly and monthly) are complete by pool staff
- Maintain excellent communication with all employees
- Cover shifts in all departments as needed to ensure coverage or when overtime is not approved
- Complete a property walk at least once a day and provide documentation to the General Manager
- Ensure PDQ standards are followed by Housekeeping Department.
- Complete other duties as assigned by the General Manager
Required Skills and Experience
- High school diploma or GED required
- A minimum of five years’ experience in guest service position, such as Front Desk, at a hotel is required
- Highly energetic and motivated individual
- Must have strong leadership skills
- Excellent interpersonal and communication skills with strong customer/client focus essential
- Self-Starter with ability to work independently and as a team
- Strong problem-solving skills
- Excellent written communication skills
- Ability to work in a fast-paced, high pressure environment
- Ability to shift and manage multiple priorities
- Results driven focus and ability to work through to completion in a timely manner
- Adaptable to change
- Strong knowledge of Microsoft Office products to include, but not limited to Microsoft Excel and Microsoft Outlook
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- LAKEWOOD, CO 80235: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
