What are the responsibilities and job description for the General Manager position at Fairfield Inn & Suites?
Principle Responsibilities & Position Purpose:
Responsible for the overall success of the hotel, meeting or exceeding planned objectives from revenue and profit, and ensuring guest satisfaction and product quality standards are met. Manage all areas of the hotel in accordance with Franchise Standards to achieve a friendly atmosphere of superior guest service and product quality. Provide exemplary performance for staff to follow. Understands and implements the mission statement, values, and culture at all time
Pre-Requisites (Requirements):
Knowledgeable in:
Skills:
Responsible for the overall success of the hotel, meeting or exceeding planned objectives from revenue and profit, and ensuring guest satisfaction and product quality standards are met. Manage all areas of the hotel in accordance with Franchise Standards to achieve a friendly atmosphere of superior guest service and product quality. Provide exemplary performance for staff to follow. Understands and implements the mission statement, values, and culture at all time
Pre-Requisites (Requirements):
- 3 years of experience as a General Manager is preferred
- Bachelor’s Degree preferred
- At least five years experience in the hotel industry is required
- Experience in accounting is preferred
- Must display professionalism and have characteristics of honesty and trustworthiness
- Must have excellent attendance and punctuality
- Must have a valid driver's license from the applicable state
- Knowledge in Housekeeping, Maintenance, and a Food & Beverage operation is preferred
- Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
- Must be able to stand for eight hours, bend, stretch, and reach
- Long hours sometimes required.
- Be available 24/7, weekends, and holidays.
- Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
Knowledgeable in:
- Supervisory Skills: interview, hire, train, appraise, document, motivate
- Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts.
- Accounting practices
- Safety and security measures
- Area shopping, dining, entertainment and travel directions.
- All functions, procedures and polices of departments supervised
- Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new
Skills:
- Train and develop associates through meetings, logs, etc.
- Monitor and document associates for both positive and negative feedback
- Maintain organization of supplies and order as necessary
- Analyze work for accuracy of self and others
- Computer literate to thoroughly operate property management system
- Multi task, detail oriented, remain service centric
- Effectively communicate with guests, department heads, associates, and corporate office support staff.
- Market and promote the property to increase exposure and sales.
- Manage time effectively
- Solve guest issues with professionalism maintaining hospitable attitude.
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