What are the responsibilities and job description for the Night Auditor position at Fairfield Inn & Suites?
OUR STORY
Edgy. Social. Dynamic. This is who we are. Welcome to a fine-art inspired, boutique hotel. A place to have fun. A place where we foster a spontaneous and ever-changing environment through art and unique signature experiences. A place to create unforgettable connections and memories for our guests. Refreshingly uncommon. Anything but generic. Welcome to Janko Hospitality.
JOB DESCRIPTION
The purpose of the Night Auditor position at Janko Hospitality is to provide world class service to all guests. The Night Auditor is primarily responsible for auditing daily revenues for accuracy. The Night Auditor shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Hotel’s Culture.
ESSENTIAL DUTIES
- Must be able to work any day of the week, including holidays and weekends.
- Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest accounts.
- Complete and transmit daily management and accounting reports and supporting documents.
- Prepare customer tracking reports, market segmentation reports, food and beverage revenue reports, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses.
- Greets and completes check-in procedures for arriving guests on a daily basis, using computerized methods
- Perform guest departure (check-out) in order to close guests’ accounts and insure accuracy on the folio.
- Correct any problems that may have been added to the folio to insure a satisfied guest at check out.
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Answers inquiries and accepts reservations, both in person and by telephone, by communicating hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintains good customer relations by answering questions and taking care of customer concerns in a timely and knowledgeable manner, in person and on the phone.
- Operates the telephone equipment by accepting incoming calls, assisting in-house calls to get to the correct department in a timely manner, scheduling and setting wake up calls and setting trace requests to provide guests with timely and efficient service.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Performs the shift checklist to insure accuracy of all aspects of the shift.
- Serves as a cashier and attendant for the market as needed.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Communicate with other hotel departments as necessary to resolve accounting discrepancies
- Conveys company information, decisions, or problems to appropriate parties on a timely basis.
- Act as Manager on Duty.
- Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
CUSTOMER SERVICE AND GUEST SATISFACTION
- Maintain a high standard of personal appearance and proper uniform within entire department
- Greets guests, visitors and team members in a courteous and friendly manner
- Assists guests and team members with anything that they may need
- Performs other duties as assigned, requested, or deemed necessary by management
SAFETY AND SECURITY
- Be proficient in Safety and Security Policies
- Report any suspicious activity of guest, visitors or staff
- Always maintains security for guests and property by keeping room doors locked
- Write up Guest Incident reports as needed
- Perform duties in accordance with Safety and Security Policies
- Perform duties in accordance with OSHA and Blood Borne Pathogens regulations
PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS
- Physically and visually able to utilize a computer keyboard, printer, phones, and basic office supplies
- Firm and simple grasping is an ongoing requirement for all aspects of work
- Lifting of supplies occurs occasionally, usually not more than 25 lbs. but may be up to 50 lbs.
- Able to stand and walk for long periods of time through the work day
- Reaching, pushing, pulling, twisting of body at the waist, and bending are required
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
- High School Diploma, GED, or equivalent years of relevant work experience required
- Previous customer service or hotel experience required, “Hilton” Experience helpful.
- Friendly demeanor and excellent communication and customer service skills
- Good organizational and prioritization skills
- Prior computer experience using windows-based software preferred
ACKNOWLEDGEMENT
I have read and understand all the above. I have reviewed the duties for which I am responsible and understand this job description may be modified in writing at any time. This job description excludes marginal functions, incidental duties and special projects which I may be required to perform when assigned. I understand that this document does not create an employment contract and that I am employed by Janko Hospitality, LLC on an "at-will" basis.
