What are the responsibilities and job description for the Front Desk Agent position at FAIRMONT?
Job Description
What you will be doing:
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
Maintain accurate records of daily transactions
Handle guest requests effectively and promptly
Cash handling which includes currency exchange and balancing a float
Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed
Serve as sales agent promoting and up-selling hotel services
Monitor rooms' inventory to assist in maximizing rooms' revenue
Maintain an excellent working rapport with all departments in the hotel
Complete night audit tasks as assigned
Upholds the highest standard of internal and external customer service by applying our Service Standards at all times
What you will be doing:
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
Maintain accurate records of daily transactions
Handle guest requests effectively and promptly
Cash handling which includes currency exchange and balancing a float
Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed
Serve as sales agent promoting and up-selling hotel services
Monitor rooms' inventory to assist in maximizing rooms' revenue
Maintain an excellent working rapport with all departments in the hotel
Complete night audit tasks as assigned
Upholds the highest standard of internal and external customer service by applying our Service Standards at all times
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