What are the responsibilities and job description for the General Manager position at Fajita Pete's | FP SIENNA LLC?
ACCOUNTABLE TO: Ownership
This is the top position in the
Restaurant. You are solely responsible for the production of the food &
beverage, its associated costs, labor costs, and overall operational functions.
Greet customers
Be courteous and cordial to everyone
Understand and make a decision based on each individual situation
LISTEN to problems and show concern
Determine how to solve problems - discounts, remaking the food, etc.
DONOT ARGUE WITH THE CUSTOMER
If the problem has to do with service, take care of the partial or entire ticket depending on situation
Consistently walk the kitchen so you can catch a little problem BEFORE it develops into a BIG problem!
ALWAYS: Stay calm, respond in a concerned and sympathetic manner, behave respectfully and be helpful. Listen to complaints & compliments and react effectively.
Implement sales and customer service programs
Handle employees - both Front of the House and Back of the House
Front of the House (FOH)
Be respectful to employees - If you want respect, you have to give it Back of the House (BOH)
Watch ticket times and the rail to make sure cooks are not falling behind
Be ready to jump in and help when cooks need assistance
Control seating at peak times Prepare Paperwork
Prepare labor schedules for both FOH & BOH
Oversee beverage inventory and purchasing when no beverage managers is present
Collaborate with ownership on current food costs and make suggestions for menu adjustments
Manage social and print media campaigns when ownership requires it
Brand: Fajita Pete's
Address: 13425 University Blvd Sugar Land, TX - 77479
Property Description: Fajita Pete's - 32
Property Number: 32