Job Posting for Scheduling Coordinator at Falcon Critical Care Transport
Join Falcon Ambulance...Where Service is our Passion!
$19 - $23 starting wages, based on experience.
Flexible Scheduling, Full-time Opportunity.
WHO WE ARE
Falcon Critical Care Transport (“Falcon”) provides the highest levels of ambulance care for hospitals throughout Northern California. Our 250 employees utilize 70 ambulances, safely transporting patients 24/7. Falcon’s mission is to provide the highest level of mobile healthcare by embracing our passion for people, technology, and continuous improvement to drive solutions for the future.
WHAT WE OFFER
Competitive benefits package including medical, dental, vision and life insurance
401K with employer match
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Scheduling Coordinator works under the direction of the DispatchManager to support and assist Field Supervisors and Operations Managers with EMT staffing at 7 different stations for Falcon. This position will maximize Falcon’s system wide staffing resources by understanding the needs of the company in conjunction with call volume metrics. This will be accomplished through constant communication with Dispatch, field leadership and field crews.
Support staffing needs across Falcon field locations.
Coordinate filling vacant long and short-term schedules based on company demand for 24hr/7 day a week calendar.
Cultivate strong relationships with field employees (EMTs and Nurses).
Shift resources to ensure that employees are allocated appropriately and needed units are fully staffed.
Demonstrate familiarity with company service areas and medical facilities.
Monitor and proactively communicate the field staffing levels with field leadership and dispatch.
Perform status audits for FT, PT, PD requirements.
Partner with the People Team on employee work status and leave of absence.
Coordinate and schedule student ride-alongs.
Create and staff long distance transports and standby events.
Partner with Payroll to ensure all work hours are accurate.
Partner with Field Supervisors and Operation Managers to schedule FTO training schedules for new employees.
Partner with Recruiting to assess the need to maintain appropriate staffing levels at each station.
Demonstrate exceptional customer service with both internal and external customers.
Partner in the implementation of programs, policies and procedures which support Falcon’s goal to become the employer of choice within our industry.
Examine and recommend enhancements to processes to ensure continuous improvement of Falcon’s support of our internal and external customers.
Other duties and projects as assigned.
TECHNICAL SKILLS AND KNOWLEDGE
Basic knowledge EMS and company policies and procedures.
Excellent time management skills with a proven ability to prioritize and meet deadlines.
Ability to multitask and provide timely responses to staffing problems.
Proficient with Microsoft Office Suite and ability to learn operations software. TraumaSoft experience is a plus.
LEADERSHIP AND COMMUNICATIONS SKILLS
Promote and maintain a culture of trust and teamwork while maintaining a positive attitude.
Mindful of appearance and demeanor and always behave in a professional, courteous and punctual manner.
Strong learning agility and ability to adapt to an ever-changing environment.
Excellent verbal and written communication skills ensuring employees have the best experience while engaging with the communications center.
EDUCATION AND WORK EXPERIENCE
Demonstrated background of successful customer service experience required.
High school diploma or equivalent.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
This is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned. Falcon is AN EQUAL OPPORTUNITY EMPLOYER.