Server

At Fatz Cafe we clearly understand that any success we may achieve is driven by our passionate commitment to guest satisfaction. That's what we're all about: taking care of our guests. Our great food and warm, friendly atmosphere may bring guests in, but it's the way we take care of them that keeps bringing them back. 

POSITION SUMMARY:  Responsible for working assigned station and assisting coworkers with all stations in the front of house to provide an exceptional dining experience that exceeds guest expectations. Places guest orders to ensure that all items are prepared properly and on a timely basis. Ensures guests are satisfied with the food and service while practicing the good neighbor spirit, and safe food handling. Will clean, bus, restore tables, and assist with other duties throughout the restaurant.

Requirements:

• Entry level position. Some restaurant experience preferred.
• Must possess a friendly, outgoing, courteous, service oriented personality.
• Must possess basic math skills and have the ability to handle money accurately.
• High School degree preferred, but not required. Must be able to speak, read, write, and understand English.
• Must have ability to remain stationary for long periods of time.
• Must be able to bend and stoop frequently. 
• Must be able to stand and exert well paced mobility for periods of up to five hours in length.
• Must have the ability to lift trays, soiled dish bins, etc., of up to 40 pounds in weight. 
• Must be able to speak clearly and listen attentively to guests and other associates.
• Must wear slip resistant shoes at all time while working.

Duties & Responsibilities:

• As a server, obtains assigned service station at start of work shift. 
• Servers are responsible to carry a money bank and manage money from the guests they serve. Money collected (minus tips) is to be turned in at the end of the shift.
• Must have complete knowledge of all menu items, plate preparation and service procedures. Exhibit salesmanship skills and strive to increase the guest average check.
• Greets and warmly welcomes all guests quickly and enthusiastically.
• Informs guests of specials and menu changes, makes menu suggestions and answers questions regarding food, beverage, and service.
• Will sell and serve alcoholic beverages to guests upon request. Must be of the age to serve alcohol, understands and abides by the state laws regarding selling and serving alcoholic beverages.
• Maintains a sanitary, safe work environment and abides by state, local and federal health regulations.
• Takes food and beverage orders from guests and enters orders into POS system.
• Processes guests' orders to ensure all items are prepared properly and on a timely basis. Communicates with management team and coordinates entire station to ensure complete guest satisfaction with the food and service. Immediately makes manager on duty aware of any guest concerns with food or service. 
• Assist in running all (including other servers) food from the kitchen and service areas promptly.
• Observes guests to ensure they are satisfied with the food and service, to respond to any additional requests, and to determine when the meal has been completed.
• Restocks work stations, wraps silverwares, removes soiled dishes and silverware from table at conclusion of each course. Cleans and restores vacated tables.
• When assigned to-go, receives cash bank at beginning of work shift and verifies accuracy by counting money in cash drawer. Ensures an accurate accounting of all transactions, collections, and disbursements during workshift. Takes to-go orders from guests or over phone and places order with kitchen. Will assemble carry out orders and ensures accuracy of order and include all appropriate condiments.
• Will perform any restaurant function as needed.

Company Introduction

Whether you’re a longtime regular or a traveler wandering through town, our goal is to make you feel right at home. So welcome to Fatz! You know, we opened our doors back in 1988 with a signature dish, Calabash Chicken. And our first restaurant wasn’t fancy. I mean, it was a converted peach stand, for goodness sake. But who needs fancy when the food is famous? And so it began with World Famous Calabash Chicken served with, dare we say it, world famous friendliness. Now, 31 years later, we’re still serving up both. You could say we’ve upped the ante on food with amazing Southern-inspired, Chef-designed steaks, seafood, ribs and more. But you’ll have to judge for yourself. So come on by and we’ll set you a place at Our Table.