Customer Support Specialist

Falling Colors

Customer Support Specialist

About the Opportunity

Falling Colors is a small (~30 person) B-certified company that is women and LGBTQ founded, owned, and operated. We are a diverse and open-minded team, with a mix of genders, ethnicities, and interests. At Falling Colors, we don’t just build technology: we build impact. We take great pride in what we do for our communities with our products, and further seek to improve the world in everything we do. We use a portion of our profits to fund our Falling Colors Foundation, which paid out over $200,000 in small business grants to help our local businesses make it through uncertain times during the pandemic. We pay our employees to volunteer and do our best to protect them from burnout with a generous PTO policy, flex time, and paid holidays. We protect our employees’ futures by partnering with a B-certified financial group that manages our 401k accounts (and we contribute—not match—a percentage to those accounts). We understand the critical role we play as a business in the six determinants of social health, and we want to be the company that sets the bar and inspires others to be better.

Falling Colors offers solutions for administering public, private, and charitable funds to organizations that share a mission of promoting the Social Determinants of Health. We track allocated spending and measure outcomes through a configurable software platform and supporting services, allowing customers to glean insight into the effectiveness of funded programs via reporting and analytics dashboards, driving outcome-oriented decisions to maximize the impact of future investments.

The Falling Colors support and compliance team is both the front-face of our company and a communication hub to ensure that all internal and external issues are appropriately routed and timely resolved. This Customer Support Specialist position will provide first level application support to customers using Falling Colors applications in an efficient and accurate manner while building lasting relationships with system users, internal and external, and maintaining our outstanding reputation for customer service and excellence. This position is considered the company’s front line and specialists are expected to solve basic technical problems and provide support for all assigned areas. Someone who will thrive in this role will enjoy 1) problem solving 2) learning new technical systems, 3) helping people who are confused or stuck.

Why You’re Right for this Job

• You are a skilled customer support specialist and will diligently work to resolve any issues that might come across your desk.
• You always keep compliance at the forefront of your mind when completing tasks including proper documentation, maintenance of training materials, and tracking related materials and requirements.
• You possess a growth mindset and positive, can-do attitude especially when faced with a challenging task.
• You thrive off of team collaboration and are willing to jump-in wherever you might see that help is needed.
• You pride yourself on your strong communication skills and ability to maintain open lines of communication across a multitude of channels.
• You are able to juggle multiple tasks at once while prioritizing what needs to get done first and what can wait.
• You are meticulous, obsessed with details, and you do not let things fall through the cracks.
• You are eager to learn new software and applications in order to streamline processes and strive to be highly efficient in the work that you do.
• You pride yourself on being a self-starter and feel confident in tracking down the answers to questions you may not know.

Requirements

• 1 year of customer service experience is required.
• High school diploma or GED is required; Associate’s or Bachelors degree is preferred.
• Experience with Microsoft Office is required.
• All applicants are asked to submit a cover letter.

Job Specifications and Pay

This job is a full-time, non-exempt position working approximately 40 hours a week. Our headquarters is in Santa Fe, New Mexico, with satellite offices across the United States. For the ideal candidate, this is a fully remote position open to residents of New Mexico or Colorado. The candidate will need to have a functional at-home workspace with reliable internet service and the ability to travel to Santa Fe or elsewhere periodically.

To Apply

Please follow this link to view the job description on Indeed.com and apply for this role. You will be asked to submit a resume and cover letter. Please apply through Indeed.com and do not contact the company directly.

EEO Statement

Falling Colors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, or genetic information.

Job Type: Full-time

Pay: $45,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Location:

• New Mexico (Required)

Work Location: Remote

Salary : $45,000 - $52,000