Program Manager, Housing

Description

Job Summary: 

The Program Manager, Housing is responsible for the overall supervision and oversight of the Housing programs and supportive services, including staff and participants, to ensure effective operations of the buildings and program, with locations in Manchester and Wolfeboro. The Program Manager, Housing is also responsible for providing direct service by supporting the Case Managers in providing wraparound and eviction prevention services to participants with multiple barriers to self-sufficiency including but not limited to, physical and behavioral health, domestic violence, and/or lack of employment and education skills, helping them adapt to community living and program policies. 

Essential Functions: 

• Hire, train, and supervise housing Case Managers. Regularly assess Case Manager competencies through supervision, team meetings, and trainings.
• Develop, implement, and assess program policies and implementation.
• Monitor provision of in-home case management services to participants to ensure delivery from a Strengths Model Orientation using harm reduction, strength based, trauma informed frameworks and supporting Evidence-Based Practices. Model empathy, cultural competency, and person-first language in service provision.
• Support and engage in crisis intervention, conflict resolution, de-escalation, and psycho-education services delivery with any participant whose condition, behavior, or other circumstances represent a risk to the individual, person(s) providing services, and/or others.
• Oversee all aspects of case management provision, including, but not limited to: consistent and persistent outreach to assigned housing units, open accessibility of case management services, utilization of the Housing First model to provide housing retention services, and problem solving with participants around demands for rent, lease violations, and other property management concerns.
• Build, maintain, and act as point of contact for partner, community, and volunteer relationships to increase access to appropriate services, housing, social supports, referrals, and follow-up in the agency and community. Oversee use of Screening, Brief Intervention, and Referral to Treatment to support appropriate Substance Use Disorder referrals. 
• Provide oversight of all participant file documentation; conduct quarterly audit with Quality Assurance Team.
• Complete professional documentation, measurable objective tools, and reports as outlined by agency policy and ensure appropriate contract reporting, data collection, and record keeping through regular file reviews. Attend internal and external meetings and trainings as required or needed. Provide on-site support/collaboration with other staff to ensure program efficacy and effectiveness. 
• Direct implementation of activities, groups or workshops focused on community building, skill building and participant empowerment. Support identification of incentive(s) for participant engagement. Collaborate with other agency departments around this process. Participate in, and assist with, all participant events as required or needed. Report dashboard measurable outcomes. Analyze data and make recommendations to management to support continued growth of programming. Oversight of funding reports ensuring timely and quality completion for all requirements as applicable to those programs responsible for supervising.

Other:

• Demonstrate a positive, enthusiastic and motivating presence at all times. 
• Participate in in-service training.
• Maintain and promote professionalism, in accordance with the Families In Transition’s Employee handbook.
• Perform other duties assigned by the Director, Housing and Supportive Services. 
• Uphold and promote Families in Transition’s mission.

Benefits for full-time employees include:

• 5 weeks of PTO, accrual beginning on date of hire
• 8 paid holidays
• Medical insurance
• Dental Insurance
• Vision Insurance
• Employer paid Life and Disability Insurance
• 401k plan
• Employee assistance program (EAP)
• Verizon wireless cell phone discount
• Working Advantage/ Tickets at Work benefit program
• 30% employee discount at Outfitters Thrift Store

Requirements

Minimum Requirements (Education/Experience/Certificates/Licenses): 

• Bachelor's degree in related field. In lieu of a degree, 6-8 years relevant experience may suffice.
• 5 years’ experience in Case Management providing case management or related services to individuals experiencing homelessness or otherwise vulnerable populations.
• Work with Microsoft Office products, including Outlook, Word and Excel.
• Flexible work schedule.
• Maintain a professional appearance at all times. 
• Valid Driver’s License and proof of insurance is required. 
• Criminal Background Check/Driving Record Check.

Preferred Qualifications: 

• Previous supervisory Experience; 2-3 years  

 *Families in Transition is an Equal Opportunity Employer*