Assistant Manager - 418 2779

Job Description & Requirements

Position Title: Assistant Store Manager (ASM) Effective Date: February 2010

Division/Department: Store Operations Location: Multiple Field Locations

Reports to: Store Manager (SM) Classification: Non-Exempt

General Summary:

Provides respectful customer service. Assists the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, maintains inventories, maintains store appearance and completes day-to-day paperwork.

Principal Duties & Responsibilities:

1. At the direction of the Store Manager, supervises, trains and develops store team members on Family Dollar operating practices and procedures (e.g., Door to Shelf). Must be able to effectively communicate and explain these (and other) standards/procedures to team members when directed by Store Manager.

2. Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns.

3. Handles situations with the best interest of both the customer and Company in mind.

4. At the direction of the Store Manager, maintains a clean, well-stocked store for customers.

5. Maintains a positive image to customers and community.

6. Accurately handles customer funds and processes transactions using the POS system.

7. At the direction of the Store Manager, assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.

8. At the direction of the Store Manager, stocks shelves and recovers merchandise in the store.

9. At the direction of the Store Manager, assists the Store Manager in maintaining record keeping including, payroll, scheduling and cash register deposits/receipts.

10. At the direction of the Store Manager, assists the Store Manager in weekly ordering of merchandise using cycle counts to ensure in-stock representation .

11. Assists the Store Manager in loss prevention by maintaining a presence in the store and providing excellent customer service.

12. At direction of Store Manager, assumes certain management responsibilities in absence of the Store Manager.

13. Follows all Company Policies and Procedures.

14. All other duties as assigned.

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to read, interpret and explain to others operational directives (e.g., merchandise schematics, etc).

Experience: Prefer store management experience in retail, grocery or drug store environments.

Physical Requirements: May to required to regularly lift up to 40 lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height and adequate fitness level to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed by Team Members assigned to this

classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position.

Critical Skills and Organizational Competencies

Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

Critical Skills:

Customer Focus: Provides respectful customer service and focuses on providing continuous improvement to the in-store experience.

Developing Potential: Able to recognize and communicate/coach developmental opportunities in self and in others.

Results Driven: Pushes self and others to meet/exceed established results.

Strong Organizational Skills: Able to perform multiple activities successfully, establishes clear goals and objectives and is effective at managing time/priorities.

Organizational Competencies:

A competency is a characteristic of a Team Member that contributes to successful job performance and the achievement

of company goals and objectives. Organizational Competencies are the behaviors, skills, knowledge, and abilities of Team

Members that have a significant impact on Family Dollar’s organizational results.

Customer Focus: Dedicated to providing the highest quality products and services which meet or exceed the needs and requirements of internal and external customers. Understands customers’ expectations and utilizes that knowledge to continuously improve products and services. Makes decisions and takes action with end users in mind. Establishes and maintains effective relationships with internal and external customers and gains their trust and respect.

Results Driven: Takes initiative and engages in work activities that have clearly defined and communicated end results.

Prioritizes work appropriately and ensures that the most important tasks are completed expediently. Anticipates barriers to progress and takes appropriate action without waiting for direction. Follows through to ensure that tasks are completed with a sense of urgency. Drives self and others for results, and looks for opportunities to increase effectiveness and reduce costs.

Communication Skills: Shares and expresses thoughts in a clear and effective manner through verbal and written communication skills. Exhibits effective listening skills and interacts positively with others. Is diplomatic, tactful and professional in all communication and resolves conflicts in a cooperative manner. Presents ideas articulately and persuasively in both formal and informal settings.

Problem Solving/Decision Making: Uses sound judgment and common sense to make competent, timely and effective decisions. Gathers and analyzes relevant information and takes appropriate action. Uses knowledge and experience to understand issues and chooses the best course of action. Looks beyond the initial/surface problems to identify root causes.

Takes accountability for decisions, actions and results.

Job Knowledge: Understands how businesses work and keeps up with trends affecting current job and the organization as a whole. Demonstrates the skills and expertise needed for success and is thorough, accurate and efficient while performing all job functions. Learns quickly and analyzes successes and failure to enhance job performance.

Relationship Management: Develops effective relationships and works cooperatively as part of a team. Builds rapport easily and relates well to all types of people both inside and outside the organization. Involves others in setting objectives and making decisions. Willingly shares resources and information with other team members. Defines success in terms of the whole team and recognizes the contributions of others.

2 of 2

Job Type: Part-time

Pay: $11.00 - $12.00 per hour

Benefits:

• Employee assistance program

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location