Service Coordination Manager - Pediatric Home Care

Family First Homecare is looking for energetic and dynamic professionals to grow within our expanding entrepreneurial culture. At Family First Homecare, our teams are focused on their clients' experience. If you're looking for an opportunity to impact the lives of others while building a career in one of the fastest growing industries, we would like to invest in you and watch you grow. We believe when our employees are thriving, they commit to providing the best possible experience to our clients.

At Family First Homecare, we believe family comes first. As a Service Coordination Manager, you will learn all aspects of our model and will quickly become a vital part of our team. The position is designed to develop individuals with high potential with limited experience to management level proficiency. In our fast-growing environment, we're committed to developing talent from within and are dedicated to the personal and professional growth of our employees.

Responsibilities:

While working directly with clients and field team members, the Service Coordination Manager is responsible for learning and developing an understanding of all facets of the business in a fast-paced setting. With strong operational support from Family First Homecare, the Service Coordination Manager will focus on driving communication and increasing the quality of homecare service to clients while facilitating a constructive and encouraging environment for field team members. Our core philosophy of treating clients and staff like family will require the Service Coordination Manager to focus on building relationships with clients and community partners in order to fortify the culture Family First Homecare values as an organization.

While using established methods to maintain recruiting momentum, the Service Coordination Manager will gain experience in human resources, recruiting, billing and payroll processes, quality coordination of care, customer service strategy, referral source management, contract negotiations, community involvement, and more.

Essential Duties:

• Maintains a current patient roster or “casebook” with all pertinent staffing information.
• Updates client schedules and any other required information within operating software.
• Develops a pool of candidates for open positions by sourcing and networking from a variety of sources.
• Performs telephone screens and face to face interviews of field candidates.
• Prepares monthly schedule for clients and field staff and provides copies for distribution.
• Assists in coordinating services provided to patients.
• Controls and monitors schedule changes.
• Checks compliance of shifts and visits done (on master schedule) after all notes are matched to charges, brings any scheduling problems to the supervisor's attention immediately.
• Assists in taking referrals, makes copies of referral sheets for Payroll/Billing Manager and on-call coordinator when requested.
• Coordinates with internal clinical staff on role in making calls hospital Social Services department to notify them that an Agency patient has been admitted to their hospital.
• Assists in relaying messages to field staff, office staff and community liaisons, gives and takes reports from the on-call coordinator.
• Performs other duties as assigned by the Supervisor, DON or Administrator.
• Participates in FFHC Quality Assurance, Performance Improvement program (QAPI) as requested
• Attends and/or completes all mandatory training/ in-services as assigned
• Submits required personnel file documentation in a timely manner
• Adheres to FFHC compliance and ethics expectations
• Maintains patient and family confidentiality
• Maintains professional, supportive and responsive interpersonal communication skills • Preforms other duties as assigned