REGIONAL DIRECTOR OF PATIENT ADMISSIONS

Family Hospital Systems
Cedar Park, TX Full Time
POSTED ON 9/23/2022 CLOSED ON 3/6/2023

Job Posting for REGIONAL DIRECTOR OF PATIENT ADMISSIONS at Family Hospital Systems

We began with one facility and one vision and have grown into Family Hospital Systems (FHS). With the ever-changing climate of the health care industry, we will always be growing. As a company we still see opportunity to bring new resources, treatments, and personalized care for our patients.

COME JOIN OUR TEAM!


Summary:
The function of the Patient Admissions and Revenue Cycle Director is to provide leadership, communication, and training to the registration team of Family Emergency Room. The Patient Registration Lead provides continuity during the initial and ongoing training of employees who have responsibility for registering patients accurately as well as following established policy and procedures. Works cooperatively with all Family Emergency Room staff.


Qualifications:


Education:
College Degree


Licenses/Certification:
Experience with GoRev and EPower Doc systems a plus


Experience:
5 plus years registration experience with emphasis on patient contact and accuracy, or relevant medical customer service experience will be considered, and billing/insurance/authorization experience is a plus.


Essential Functions:


  • Be able to handle, recruit, oversee, train, and supervise all patient intakes and inquiries

  • Prepare, conduct, and follow up to ensure understanding of all new hire training and on-going industry and functional job skill training for all registration staff

  • Create, train, supervise, and implement procedures and interactions with patients that provide a high level of Customer Service so that all patients feel extra special and well cared for by all our staff from the time they walk in the door until the time they leave.

  • Create registration schedule & ensure 24/7 on call support in case of call ins, back-up for other facilities

  • Attends monthly leadership meetings

  • Attends required facility leadership meetings

  • Updates monthly chart audit report and provides feedback, trends, and actions taken with COO

  • Keeps accurate weekly list of office supply inventory including but not limited to registration forms

  • Proficient Computer knowledge and skill

  • Maintain Efficiency of Records for the facility

  • Conducts new hire interviews with the Director of Patient Services (and COO for management positions)

  • Develops, implements, and maintains revenue-generating strategies related to admissions and patient capacity

  • Determines and implements admissions best-practices, develops and revises admission and discharge processes, and oversees admissions staff

  • Promotes teamwork and cohesion within department and other departments

  • Records and reports data related to admissions, discharges, and admission inquiries to senior management

  • Gathers information about patient satisfaction

  • Develops departmental and institutional goals, mission, and vision

  • Manages admissions staff

  • Manages admissions inquiries

  • Stays up to date on Company policies and ensures proper dissemination of information and training to staff

  • Monitors admissions capacity and makes sure it is effectively communicated to clinicians and other personnel

  • Determines admissions targets and develops relationships within the community to drive admissions numbers.

  • Stays apprised of federal and state regulations governing capacity, billing, and reimbursement, including Medicaid and Medicare guidelines, as well as Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards

  • Files the quarterly THCIC reports

  • Holds and attends other meetings as necessary


BENEFITS


Our competitive benefits package includes the following

  • Medical
  • Vision
  • Dental
  • 401(k) savings plan
  • 401 (k) match
  • PTO accrual
  • Short-Term disability
  • Cage Free Care Membership

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