Shelter Case Manager

Job Description:
Shelter Case Manager

Position Title: Shelter Case Manager
Hours: Full-Time
Reports To: Housing Program Manager
Compensation: $23-25/per hour DOE

Position Summary

Under the supervision of the Housing Program Manager, and with independent professional responsibility, the Case Manager is responsible for working alongside families in any of our housing programs (diversion, prevention, shelter or stabilization) to assist guests in securing appropriate housing. This will be accomplished by conducting thorough assessments and offering coaching, group facilitation and community resource development. This position is committed to improving the quality of services provided, by seeking input from participants, employees and stakeholders to ensure service delivery and accessibility is equitable to all persons served. This position may also be asked to work on special projects or grants as assigned.

Qualifications

● Bachelor’s Degree from an accredited college/university, preferably in social services OR 2 years relevant experience

● Dedicated to the mission and vision of Family Promise of the South Bay
● Knowledge of challenges associated with homelessness, including mental illness, substance abuse, violence, and isolation
● Knowledge of principles and techniques of ‘beginning where someone is at’, engaging participants, establishing rapport, and building relationships
● Knowledge of principles and techniques of advising participants regarding personal, economic, emotional, and social problems
● Knowledge of basic de-escalation techniques
● Knowledge of functions of community resources available to the participants
● Knowledge of principles and techniques of preparing narrative reports
● Knowledge of the local community of the South Bay a plus
● Ability to maintain appropriate and professional boundaries
● Ability to organize time and responsibilities and to handle work demands and timelines
● Ability to work independently and continue moving caseload forward
● Ability to access support and guidance as necessary
● Ability to be flexible and deal with changing priorities
● Proficient in Microsoft Office and Google Suite application
● Local travel required; must have a reliable vehicle, insurance, clean driving record, and current California Driver’s License

Shelter Case Manager
Updated 3/2023

Responsibilities

Case Management

● Manage first response and referrals
● Maintain an active and ongoing waitlist of potential candidates for our rotational shelter or diversion program to ensure complete utilization of the shelter’s capacity
● Prospective family screenings, intake, interviews, and selection in collaboration with the

Housing Program Director
● Provide direct case management and maintain accurate documentation for all families within the rotational shelter program and the transitional housing program
● Provide the following as a part of your case management plan:

• Life coaching, counseling, and mentoring
• Progress evaluation
• Budgeting, money management, and budget projection for housing and sustainability
• Family relations support
• Connect and mediate families with appropriate supportive services and housing resources
• ● Ensure case notes and family files are up-to-date and complete and uploaded to the secure shared case notes file and HMIS Database System● Equipped or willing to be equipped in Crisis Prevention Certification● Equipped or willing to be equipped in Trauma informed care● On-call duties● Other duties as assigned
• Family Engagement

● Develop workshops designed to support and help current families grow in different life skills that will help them to achieve and maintain stability

● Communicate with current families about the different workshops and whole-family opportunities available to them

● Communicate regularly with volunteer coordinator about hosting, current families’ upcoming schedule, and unique needs

● On-Call duties
● Other duties as assigned
● Provider Networking and Congregation Relations

Shelter Case Manager
Updated 3/2023

Accountability and Review

3-month probationary period with a performance review, followed by annual evaluations.

Physical Demands, Environmental Conditions, Equipment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disability to perform the essential job functions. Employee is required to: walk and climb stairs; reach with hands and arms; be mobile by moving oneself from place to place quickly and easily; carry and lift; climb hills; bend, stoop or kneel; operate a computer keyboard; able to complete all forms in personal writing; make and receive telephone calls; use copier. Employees will be subjected to outside environmental conditions while conducting various levels of outreach to unhoused neighbors.

Equal Employment Opportunities (EEO)

FPOSB provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, FPOSB complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Schedule Expectations

Flexible hours dependent upon guest schedules and programming. Position may require evening hours and weekend availability to be arranged to meet guests’ needs and that of the overall program.

What We Offer

In addition to a rewarding and flexible work environment, we offer our full-time employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, and paid holidays.

Contact us to Apply

Please email your cover letter and resume to: careers@familypromiseosb.org

Shelter Case Manager
Updated 3/2023

DISCLAIMER

Family Promise of the South Bay reserves the right to modify, interpret, or apply this job description as needed to meet the needs of the agency. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains at-will. These job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.

Shelter Case Manager
Updated 3/2023

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $23 - $25