What are the responsibilities and job description for the Client Care Supervisor position at Family Resource Home Care?
Family Resource Home Care invites you to join our award-winning team. We are looking to hire an individual who is passionate about facilitating care that increases the quality of life for our clients and keeps them safe and independent. Our purpose is simple, improve more lives!
What will you do?
- Be the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
- Take phone inquiries from potential clients; provide accurate information about services and fees, and gather relevant information for client care/plan.
- Schedule and perform in-home assessments and re-assessments.
- Write care plans and ensure Caregiver Managers have relevant information to review with assigned caregiver(s) prior to the start of care.
- Complete caregiver observation visits and client supervisory visit according to policy and document in client and caregiver file.
- Update care plan as needed, communicate changes to caregiver(s), route to client for review and signature, and document the same.
- And more!
When/Where will you work?
Our typical office hours are Monday – Friday, 8am-5pm. You will spend 75% of your time in an office environment indoors. The additional 25% of your time will be in various client homes performing assessments or observations.
Are you a good fit?
Are you passionate about improving lives? That is the first clue! Ideally, our Client Care Supervisors have 2 years experience in customer service. As you can imagine, communication skills and attention to detail are key! We also require a valid driver's license, auto insurance, and a clean driving record.
What Will We Offer You?
At Family Resource Home Care, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, medical/dental/vision plan, and matching 401(k), we’ll shower you with perks, including:
- BYOD Stipend: We provide you with a Bring Your Own Device stipend to help cover the cost of your personal device.
- Paid Mileage: We provide a per mile reimbursement.
- Company Paid Life and AD&D Insurance: Feel a sense of security for your loved ones with our company paid life insurance.
- Paid-Time Off: Accrue 3 weeks of paid vacation in your first year, and more after that!
- 10 Paid Holidays: Enjoy time with friends and family during the holidays.
