Operations Manager

Company Overview Fanatics is the global leader in licensed sports merchandise and changing the way fans purchase their favorite team apparel and jerseys. Through an innovative, tech-infused approach to making and selling fan gear in today's on-demand culture, Fanatics operates more than 300 online and offline stores, including the e-commerce business for all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA), major media brands (NBC Sports, CBS Sports, FOX Sports) and more than 200 collegiate and professional team properties, which include several of the biggest global soccer clubs (Manchester United, Real Madrid, Chelsea, Manchester City). Fanatics offers the largest collection of timeless and timely merchandise whether shopping online, on your phone, in stores, in stadiums or on-site at the world's biggest sporting events. About the Team When was the last time you made an online purchase and had the excitement of your item arriving at your doorstep? At Fanatics, sports fans are our #1 priority and we are committed to delivering products in the fastest, most efficient way possible every single day. As a member of the Fanatics Operations team, you’ll be on the front-line ensuring and executing on the most cutting-edge processes to meet our fans’ needs. Whether you’re fulfilling ready-made fan orders or working in on-demand production, our world-class Operations team is dedicated to “Getting it Right.” Getting our fans the right order, at the right time, at the right cost because we have the right talent. Key Responsibilities •Provide Leadership and Direction for an Outbound, Inbound, or Manufacturing Department at our Fulfillment and Manufacturing Site •Develop, Maintain, and Manage Cross-Functional Relationship with Other Organizations Supporting the Site •Coordinate Daily Activities for Site with Support from Operations Supervisors focusing on Safety, Quality, Productivity, and Teamwork •Develop and Implement Process Improvement identifying Optimal Operating Procedures •Lead Fulfillment and Manufacturing Operations in a Manner that Provides Maximum Efficiency, Accuracy, and Profitability •Analyze and Report Captured Metrics; Use Analytic Capabilities to Drive Fan Experience with Profitability •Ensure Safety Compliance by Advocating Safety Training and Accident Preparedness •Develop and Implement Performance Standards for Site Operation Education & Experience Requirements •Bachelor’s Degree or Greater •5+ Years of Military or Relevant Industry Experience •Demonstrated Ability to Motivate Individuals and Teams to Drive Performance Efficiency •Proven Ability to Effectively Communicate and Apply Policies and Procedures to Others •Proven Ability to Develop, Mentor, and Retain Talent •Ability to Balance Operational Skills and Business Strategy Providing Optimal FAN Experiences Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now. NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.