What are the responsibilities and job description for the Incident Manager position at Fannie Mae?
Company Description
At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing environment. Here, you will help lead our industry forward and make your career.
Job Description
Primary job function is to support the Incident Management process for business impacting production incidents across all business portfolios. Provide incident communications to business and technology stakeholder to inform them of the incident, impact and progress towards resolution. Provide communication guidance and training to team members. Support MyServices, StatusHub and dashboarding activities related to production incident volumes and trending as well as other organizational efforts.
Due to the sporadic nature of production incidents, especially those requiring business communications, job function also entails planning, managing, and executing varied software development or AWS/Cloud/Digital Transformation projects. Gather information at front end to determine project parameters, specifications and budget. Report on progress and budget expenditures to project owners. Ideal candidate will be able to communicate clearly with technical teams, answer process and technical questions, troubleshoot problems, and assist with overcoming roadblocks to align stakeholders and advise on project status.
THE IMPACT YOU WILL MAKE
The Support and Tools - Technical Project Management - Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
- Lead the development of goals, guidelines, action steps, and timelines to ensure projects meet technical requirements.
- Contribute your advanced technical expertise to the project.
- Monitor and report on progress towards the project's timelines and goals.
- Refine goal, guidelines, action steps, and timelines for projects as needed.
- Ensure projects meet the technical requirements for full completion.
Qualifications
THE EXPERIENCE YOU BRING TO THE TEAM
Minimum Required Experiences
- 6 years of related experience
- Exceptional and proven written and verbal communication
- Business understanding of mortgage industry terms
- Understanding of technology terms and concepts
- Ability to interpret complex issues with technical verbiage and terms and communicate in easily understandable terms
- Excellent time management and prioritization skills and ability to work under very aggressive deadlines
- Ability to work quickly under pressure and manage tight deadlines
- Expert proficiency in Microsoft products
- Proficiency in ServiceNow and Business Objects
- Strong leadership qualities
- Ability to directly communicate with senior leaders while under pressure
- Ability to create and analyze processes for efficiency
Desired Experiences
- Bachelor degree or equivalent
- Fannie or Freddie experience highly preferred
- ITIL certification preferred
- Previous experience working in a role where you may be on call
Additional Information
REF6396J
The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.
Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected]
