Personal Banker

PRIMARY DUTIES AND RESPONSIBILITIES

Including, but not limited to, the following:

Operational Processes

• Using working knowledge of banking and teller systems and based on established policies and procedures, process core banking transactions (deposits, withdrawals, payments, etc.) accurately and efficiently to build customer confidence and trust.
• In order to make good decisions which guard against fraud and loss, adhere to check cashing guidelines and limits (including documentation/identification requirements), review customer account relationship, use logic and common sense, especially in gray areas.
• Follow all security and audit procedures and comply with all regulations including, but not limited to, Anti-Money Laundering and Bank Secrecy Act, USA Patriot Act, Privacy Act, etc.
• Balance daily work in accordance with established policies and procedures and assist in daily branch opening and closing procedures.

Customer Focus and Relationships

• Build customer loyalty and rapport by demonstrating behavioral guidelines as established by the bank (i.e. Tater Principle, Sundown Rule).
• Consistently seek opportunities to provide memorable service experiences for customers.
• Be knowledgeable of bank products and services; identify customer needs and refer to appropriate team members for assistance.

Teamwork

• Willingly share the workload of others on the team, support team decisions and team members.
• Support branch goals and objectives and work with team members to accomplish them.

Other Responsibilities

• Have an executable understanding of all bank products/services and the technology that is associated, where applicable, with such products and services.

REQUIRED EXPERIENCE, SKILLS AND KNOWLEDGE

EDUCATION AND/OR EXPERIENCE

For entry-level Personal Banker, 1-2 years of experience in a retail, customer service-oriented and sales environment, including cash handling. Previous banking experience is preferred, but not required.

SKILLS/SPECIALIZED KNOWLEDGE

• PC usage, bank technology
• Excellent oral communication skills and active listening skills
• Customer service skills
• Working knowledge of banking system and teller system or ability to learn and understand the systems
• Detail oriented, organized, flexible, has initiative
• Can be poised under pressure, follow direction, exercise patience and maintain a positive outlook
• Working bank products/services knowledge
• Preferred: Bank systems knowledge: Xperience, Teller, Centrix

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.