Applications Support Technician/Operator

Farmers Mutual of Nebraska is seeking an Applications Support Technician/Operator -an exceptional individual who is intuitive, motivated, and skilled. We’re experiencing incredible growth and are on the search for individuals who would like to grow with us. With a competitive salary and excellent benefits package, expanding beyond health insurance and a generous 401K, we offer an employee wellness program, a hybrid work-from-home policy for eligible employees (though all candidates must be available to work in our home office in downtown Lincoln, NE for training and development ), pension plan, and so much more. Please supply a cover letter and resume. Applications with cover letters will be given preferential review.

Be a part of a rock-solid company with deep Midwest roots right here in downtown Lincoln, Nebraska. If our core values resonate with you, we encourage you to apply to be a Farmers Mutual Application Support Technician/Operator today!

Core values include: Integrity - Service - Excellence - Stability - Strength - Respect - Teamwork

General Function of the Application Support Technician/Operator Position:

Persons employed in this position are responsible for, but not limited to, providing application‑related support to all employees, operating mainframe computer and all associated equipment to provide others access to the computer resources, and make company information available in the form of reports and data files on a timely and accurate basis.

Application Support Technician/Operator Duties and Responsibilities:

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  Maintain technical knowledge and understanding of applications.
• Develop and maintain technical documentation for supported applications (implementation design documents, support activities, etc.).
• Provide support to FM employees regarding internal websites.
• Handle application support tickets, and related emails and follow through.
• Provide application-related customer support.
• Assists and/or facilitates testing phases for applications.
• Prepare reports and spreadsheets as requested.
• Support batch processes, monitor system stability, and communicate outages..
• Serve as Computer Operator (first or second shift) as coordinated by the department manager.
• Execute batch jobs by following Run Instructions and Operator Manual guidelines.
• Responsible for the accuracy of all reports and data files generated from batch jobs. Perform basic printer functions such as loading paper and changing toner.
• Process computer output, including balancing, printing, and distribution.
• Report actual or suspected equipment malfunctions to designated person or company.
• Maintain security of the Information Technology department, especially during the second shift due to the limited number of personnel onsite.
• Report inaccurate or inefficient procedures to the appropriate person.
• Ensure confidentiality of data by adhering to distribution and retention protocol.
• Regular and timely attendance in the office is an essential function of the job.

Application Support Technician/Operator Qualifications:

• High school graduate or equivalent. Two years of technical school background in computer information technology preferred with 18 - 24 months experience as a Computer Operator or equivalent combination of education, training, and work-related experience.
• Proficient in the use of all relevant equipment.
• Must be a self-starter and be able to plan and organize work without direct supervision.
• Strong analytical and problem-solving skills.
• Attention to detail and accuracy are a must.
• Able to lift up to 40 lbs.