What are the responsibilities and job description for the Front Desk Receptionist position at Farrin?
Are you a client focused individual looking to take your career to the next level?
Here at James Scott Farrin, we have experienced tremendous growth over the past few years and we are looking to expand our team once again. We are proud of the fact that we are able to provide the highest level of service and quality for our clients. What we do here matters, and we invite you to join us in making a difference.
Our Call Center Representatives serve on the front-lines of our firm, and present as the first impression of JSF for clients and other callers alike. They are continuously answering a high volume of calls while focusing on providing the best customer service to all. Additionally, this role will have the added responsibility to be client facing and serve as a back up to the front office coordinator in Wilmington. If you enjoy a fast paced environment with the majority of the workday spent on the phone, we’d like to hear from you! Currently, we have a need for a strong candidate with bilingual (English/Spanish) ability.
Our ideal candidate will have the following qualifications:
- Easily builds rapport with each caller
- Strong computer/typing skills, data entry experience
- Attention to detail
- Great time management skills
- Integrity and professionalism
- At least 1-3 years of previous customer service, sales, or call center experience required
We are recruiting for a candidate that has a flexible schedule - available during the week (M-F) with typical weekday hours being 9AM - 6PM. There may be an occasional Saturday or holiday shift, but these are infrequent as they are shared among the team. A standard week is 40 hours, but we expect overtime on occasion.
