What are the responsibilities and job description for the Import Agent I position at Farrow?
Position Summary
This position is primarily responsible for receiving, checking and processing customs brokerage documents and using scheduled deadlines to follow-up on shipments.
Key Responsibilities (Supervisory/Materials/Information)
· Data entry and the production of entry summaries, invoices, reports and audit files
· Communicate shipping documentation issues to Import Analyst/Release, or Supervisor as appropriate
· Send emails to get documents or to get clarification about documents
· Select proper tariff classification from customer records
· Apply additional tariff classification when stipulated in customer records
· Confirm releases and contact customer when there are issues
· Recognize and apply duty reduction programs such as NAFTA or GSP
· Set up file documents for splitting (entry & bill assemble process)
· Complete daily status reports as necessary
· Support bridge locations and perform all necessary processes of a Release Agent
· Other duties as assigned
Education and Experience
High school diploma or equivalent
Preference to candidates with customs brokerage experience
Competencies, Working Skills & Attributes
Excellent written and verbal communication skills
Strong interpersonal and organizational skills
Knowledge of PC’s and related software, and maintenance and retrieval of documents
Commitment to exceptional customer service and continuous improvements
Proficient basic math skills
Tactful and dependable with excellent problem solving skills
Excellent attention to detail
Ability to work at a fast pace and multi-task while maintaining accuracy
Working Conditions, Mental Effort & Physical Requirements
Ability to sit for extended periods of time
Ability to focus on computer screen and / or written materials for extended periods of time
Ability to type at least 45 alphanumeric words per minute with minimal mistakes
Manual dexterity required to use desktop computer and peripherals
Occasional overtime, holiday and / or weekend work will be required
Must work under deadlines and related stresses in a timely and efficient manner
Must be able to professionally handle situations as they arise
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