What are the responsibilities and job description for the Dispatcher Customer Service Representative position at Fast Growing Medical Company?
Job Description
Job Description
We are seeking a Dispatcher Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Only apply if you have 1 plus years experience. We are looking for strong customer service, strong data entry with high key strokes (numeric and alpha) and the ability to multi task.
All below can be taught you have prove track record above skills. Must provide references
Responsibilities:
- Handle customer inquiries and complaints
- Tracking deliveries INBOUND AND OUTBOUND
- Scheduling Delivers
- Collection of Invoices from Drivers
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications: Highlighted are the key to this hire! Interview immediately
- Previous experience in customer service, Shipping Inventory outbound and inbound or other related fields
- Strong Data Entry is a MUST (Numeric and Alpha)
- Ability to build rapport with clients, inhouse staff and drivers
- Ability to prioritize and multitask with detail and follow-up skills
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Must be able to lift 60 Lbs
- Must be able to work in a cold environment
Location/Region: Hicksville, NY
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